Software Engineering Manager-SRC-Response- EST-EST

Position: Software Engineering Manager-SRC-Response-Wednesday-Sunday 11:00 pm EST-7:00 am EST
** Position Overview*
* At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

As a Software Engineering Manager for PNC's Site Reliability Engineering Center, you will work within PNC's Information Technology Group and be located at one of our IT Hubs in Denver, Colorado or Phoenix, Arizona and manage the twilight shift (Wednesday-Sunday-11:00 pm to 7:00 am, EST).

- Lead a 24x7 production support model; manage team participation in a 24x7 on-call rotation; oversee engagement in incident bridges, war rooms, and escalations; support pod-based operating models aligned to key applications; ensure seamless handoffs and global support continuity.

- 5 + years of related experience and 3+ years of management experience.

- Strong experience in Site Reliability Engineering, Production Support, or Dev Ops.

- Proven ability to lead teams in high-availability, enterprise environments

- Deep understanding of incident, problem, and change management frameworks

- Hands-on knowledge of monitoring tools, cloud/infrastructure platforms, and automation

- Experience improving system reliability, observability, and operational maturity

- Strong communication skills with the ability to lead during high-pressure situations.

- Experience with OCP under infrastructure (Linux/Windows, OCP),

MongoDB, Cassandra under databases (Oracle, SQL, MongoDB, Cassandra) and working knowledge of Elasticsearch, Redis, MQ and Kafka is a plus.

The Site Reliability Center (SRC)  is focused on establishing a culture of operational excellence by ensuring infrastructure, platforms, and applications adhere to SRC onboarding standards that improve reliability, enable proactive issue resolution, and reduce customer impact. This role supports the vision of building a collaborative technology organization across application, infrastructure, and security teams to deliver a stable, reliable, and secure environment.

Key responsibilities include driving customer-centric service improvements, implementing proactive and preventative reliability practices, fostering cross-functional collaboration, enhancing monitoring and observability capabilities, promoting a blameless culture of continuous learning, and reducing operational toil through automation. The ideal candidate will help improve service performance, strengthen operational resiliency, and advance automation and observability initiatives that enhance the overall customer experience.

As a Software Engineering Manager - Site Reliability Engineering (SRE), you will lead a team responsible for ensuring the reliability, scalability, and operational excellence of mission-critical platforms that power PNC's digital experiences. This role blends technical leadership, hands-on problem solving, and people management, driving both production stability and continuous improvement across complex distributed systems. You will....

- Manage SRE and related Teams; lead, coach, and develop a team of SRE engineers; set clear goals, drive accountability, and foster a culture of ownership and excellence; partner with cross-functional stakeholders to align technology and business objectives; support talent development, performance management, and succession planning; encourage innovation, continuous learning, and Dev Ops/SRE best practices.

- Lead incident management & remediation; manage and actively participate in end-to-end incident response for major (P1/P2) incidents; guide real-time triage, diagnostics, and troubleshooting across application, infrastructure, and network layers; ensure rapid execution of remediation actions and service restoration; provide clear, timely communication to stakeholders during incidents; oversee post-incident analysis, reporting, and documentation to drive improvements.

- Provide technical leadership in production support; serve as an escalation point for complex production issues; guide…