Desktop Support Technician

Hospice of the Valley is a national leader in hospice care and has been serving the Phoenix metropolitan area since 1977.  A mission-driven, not-for-profit organization, Hospice of the Valley employs compassionate, skilled professionals who are committed to excellence, enjoy teamwork and contribute daily to our mission and culture of caring. Team members experience a friendly, supportive atmosphere, leadership support, autonomy, flexibility and the privilege of doing meaningful, rewarding work.

** Position Profile*
* The Desktop Support Technician maintains, anaylses, troubleshoots, documents and repairs desktop systsms, hardware, software and peripherals.  Supports and maintains incident tickets keeping user's, management, peers and the Help Desk aprised of activities.

** Responsibilities*
* §  Assures quality customer service to all customers; promotes positive human relationship and contributes to supportive and cooperative work environment.

§  Maintains desktop hardware and peripheral inventory with an attention to detail when maintaining asset records.

§  Act as a SME (Subject Matter Expert) for all desktops platforms, software integration, Windows technologies and Directory Services.

§  Act as a SME (Subject Matter Expert) for all mobility operations (ie.  IOS and Android Platforms) and management consoles (ie. Mobile Iron)

§  Collaborates with colleagues and Network Team to support user account information including rights, security and systems groups.

§  Pursues additional research as needed to support optimal Desktop strategies are practiced at HOV.

§  Product evaluation and documentation. Accurately detail their findings to a wide audience ranging from senior management to peers.

§  Core Build engineering using tools such as WDS, SCCM, software and driver integration.

§  Assures optimal hardware configuration for compatibility and performance (e.g. BIOS, Hyperthreading, etc).

§  Provides consultation to IS department for projects as needed, including testing new software, building/modifying the PC hardware and software.

§  Provides guidance to Service Desk team members.

§  Participates in after hours on-call support and weekend/holiday coverage responsibilities.

** Minimum Qualifications*
* §  Associates degree in computer science or related field.

§  A+ or Network + or MCP certification.

§  3-5+ years in a large corporate multi-site environment.

§  3+ years developing and deploying unattended operating system installations for workstations/desktops/laptops with an in-depth understanding of hardware-independent imaging capabilities.

§  3+ years scripting experience utilizing a variety of languages such as VB Script, Powershell and/or Win Batch or other programming languages.

§  3+ years troubleshooting and enhancing desktop security and configuration management through Group Policy Objects (GPO) as well as the ability to create custom policies.

** Preferred Qualifications*
* §  MCDST certification preferred.

§  ITIL certification preferred.

§  Performs technical support for the Voice systems, including backend Avaya servers, switches and handsets.

§  Maintains voice and data cabling infrastructure.

Hospice of the Valley offers competitive salaries and excellent benefits that include medical, dental and vision plans, generous paid time off, a matching 401k, tuition assistance, an award winning wellness program and a host of employee recognition and rewards. Employees also receive comprehensive orientation, training and development opportunities.

Hospice of the Valley is an equal employment opportunity employer. EOE/M/F/D/V