More jobs:
DNS Security Help Desk Agent; Tier I
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-07-25
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-07-25
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company, is seeking a Tier I Service Desk Agent in Phoenix, AZ to be the first point of contact for customers seeking technical support for Protective DNS. You will provide first-line support via phone, email, and Service Now, document issues, and ensure tickets are logged and escalated as needed.
The role emphasizes strong customer service, basic DNS/network security knowledge, and the ability to follow SLA guidelines while maintaining a knowledge base
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