Technology Support Specialist

Technology Support Specialist

Job : 322436

Location: South Mountain Community College

Employment Type: Full Time – Regular

Salary Range: $20.61-$26.80 per hour, DOE

Grade: 111

Work Schedule: Monday
- Friday, 10am - 6:30pm; some evenings and weekends may be required. Summer

Hours:

Monday
- Thursday, 7am-6pm.

South Mountain Community College is seeking a dynamic and service-driven Technology Support Specialist to sustain and enhance the technology that supports teaching, learning, and campus operations. This position provides comprehensive technical assistance for computer systems, networks, software, audiovisual technologies, and other specialized equipment. The role supports users with installation, equipment moves, and troubleshooting, providing support virtually, over the phone, and onsite.

• 35% - Technical Troubleshooting & Problem Resolution: Diagnose and resolve hardware, software, network, and audiovisual issues. Provide multi-tier technical support remotely, by phone, and on-site. Escalate complex issues to higher-level support when necessary.
• 25% - User Support & Customer Service: Respond to help desk tickets and user inquiries. Guide end‑users in resolving common technical challenges. Provide clear communication and follow‑up to ensure satisfaction.
• 20% - System & Equipment Installation, Configuration, and Moves: Install and configure computer systems, peripherals, and specialized equipment. Assist with workstation setups, equipment relocations, and upgrades. Ensure systems meet organizational standards and security policies.
• 10% - Software & Application Support: Support installation, updates, and usage of enterprise applications. Troubleshoot compatibility and performance issues. Provide guidance to users on software best practices.
• 5% - Audiovisual & Specialized Technology Support: Set up, maintain, and troubleshoot AV equipment (classrooms, meeting rooms, events). Support specialized instructional or departmental technologies.
• 5% - Documentation & Knowledge Sharing: Maintain accurate records of support requests, resolutions, and asset changes. Contribute to knowledge base and user guides. Support training efforts for staff and end‑users. Other duties as assigned.

High School Diploma or GED and three (3) years of experience with desktop user support or technical support for equipment, networks, systems, telecommunications, or technology security, appropriate to assignment. There is no substitution or equivalency allowable for the High School Diploma or GED.

OR

An equivalent combination of the conferred degree, education, certification and directly related full‑time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

May require limited local travel. This position requires the ability to maintain confidentiality.

Applicants must submit a resume clearly illustrating how prior experience, knowledge, and education meet the minimum and desired qualifications for this position. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered.

Applicants must submit copies of their relevant IT certifications as per the necessary request alongside their initial application.

Open until filled. First review will be March 23, 2026. Applications received after…