ServiceNow Administrator

About Us

A Fortune 500® company, EMCOR Group, Inc. (NYSE: EME) is a leader in mechanical and electrical construction, industrial and energy infrastructure, and building services. EMCOR companies plan, install, operate, maintain, and protect the sophisticated and dynamic systems that create facility environments—such as electrical, mechanical, lighting, air conditioning, heating, security, fire protection, and power generation systems—in virtually every sector of the economy and for a diverse range of businesses, organizations, and government.

EMCOR Group, Inc. seeks a Service Now Administrator who will be responsible for the configuration, administration, and enhancement of the Service Now platform. This role ensures platform stability, supports ITSM processes, and enables automation through advanced configuration and scripting. The administrator will work collaboratively with ITSM process owners and many technical and operational teams to deliver high-quality service.

• Configure and support core ITSM modules including Incident, Problem, Change, Request, Knowledge, and CMDB.
• Develop and maintain platform functionality using Java Script , including:
• Business Rules
• Client Scripts
• Script Includes
• Design and implement automation using Flow Designer / Workflow Data Fabric
  , including approvals, notifications, and orchestration.
• Configure and manage Access Control Lists to ensure proper security and data access.
• Build, customize, and support Employee Service Center Portal components, including pages and portal widgets
  .
• Support and maintain integrations using REST APIs
  , Service Now Spokes
  , and Service Graph Connectors ensuring secure and reliable data exchange with external systems.
• Create and maintain reports, dashboards, and performance metrics to support operational visibility.
• Manage update sets, perform testing, and support platform upgrades and patches.
• Troubleshoot and resolve platform issues, providing tiered support as needed.
• Maintain technical documentation, configuration standards, and best practices.
• Collaborate within a small, agile team working across technical and operational groups to support end‑to‑end Service Now delivery.

• At least 5 years of hands‑on experience administering the Service Now platform.
• Service Now Certified System Administrator (CSA).
• Additional Service Now certifications (ITSM, CMDB, ITOM, HRSD, etc.).
• Experience supporting integrations and automation initiatives.
• Familiarity with Agile or iterative delivery methodologies.
• Strong proficiency in Java Script within Service Now.
• Demonstrated experience with:
• Business Rules, Client Scripts, Script Includes
• Access Control Lists
• Flow Designer / Workflow Data Fabric
• REST APIs
• Solid understanding of ITIL fundamentals and ITSM best practices.
• Experience with Service Now modules beyond ITSM such as ITAM and/or BCM.
• Ability to work independently, demonstrating ownership of responsibilities and deliverables.
• Must have a results‑driven focus, with the resolve and urgency to accomplish specific goals.
• Ability to work under pressure and handle multiple, shifting priorities.

We are a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure. We offer competitive salaries and benefits. Equal Opportunity Employer/Veterans/Disabled.

Please review our Affirmative Action Policy ().

Notice to prospective employees:
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