Phoenix, AZ - IT - AZGFD - Support Services - Technical Support - Level 1 Service Desk Analyst

Are you passionate about providing exceptional technical support and customer service? Join our dynamic team in the vibrant city of Phoenix, AZ, where you can leverage your skills in a fast-paced, ITIL-managed environment. Enjoy the perks of living in a city known for its warm weather, beautiful landscapes, and thriving tech community.

As a Level 1 Service Desk Analyst, you will be the first point of contact for internal and external clients, providing timely and reliable support. You'll manage inbound incidents and service requests, maintain the technical support email inbox, and contribute to the development and improvement of work instructions and documentation.

• Provide first-level support for incidents and service requests.
• Maintain end-to-end responsibility for customer support needs.
• Answer inbound phone calls and manage the technical support email inbox.
• Contribute to the development of work instructions and documentation.
• Respond professionally to telephone calls, emails, chats, and voicemails.

• Exceptional attendance and commitment to quality service.
• Strong interpersonal, negotiation, and communication skills.
• Excellent organizational, time management, and multitasking abilities.
• Customer support experience in a call center environment.

• Technical writing experience.
• Knowledge of PC hardware and software technology.
• Experience in an IT environment and end-user support role.
• Familiarity with Google Suite and remote troubleshooting.

Take the next step in your career and join us as a Level 1 Service Desk Analyst. Apply now to become part of a team dedicated to providing an exceptionally high-quality customer experience.

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