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Entry-Level Service Desk Analyst (Contract
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-07-31
Listing for:
Randstad Digital Americas
Contract
position Listed on 2026-07-31
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
Randstad Digital Americas is seeking a Level 1 Service Desk Analyst for a year-long contract in Phoenix, AZ. You will provide first-line IT support to end users and work within an ITIL-aligned framework, focusing on swift, courteous resolution and customer satisfaction.
Responsibilities include handling incidents via phone, email, chat and documenting solutions, maintaining SLAs, and contributing to knowledge base articles. Excellent communication and reliability are essential.
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