Commissioning Engineer – Power Generation

We are looking for a talented Commissioning Engineer – Power Generation to join our team specializing in Power Generation in the USA, preferably in the Western region of the US.

• Provide expert diagnostic support for complex and difficult-to-diagnose warranty and non-warranty repair events, enabling accurate root cause identification and resolution.
• Formulate and direct comprehensive repair plans for complex issues, ensuring safe, effective, and durable repair outcomes.
• Clearly and concisely document diagnostic findings and repair actions in the appropriate systems to support traceability, learning, and compliance.
• Manage and coordinate escalations of highly complex cases to the appropriate technical support levels to ensure timely and effective resolution.
• Lead diagnostic support and escalation process improvement initiatives to enhance efficiency, quality, and consistency across the support network.
• Maintain deep technical knowledge of current and new Cummins products to provide authoritative guidance and support evolving technologies.
• Investigate product issues directly at customer or dealer locations and distribute clear, actionable technical communications across the assigned region.
• Mentor and coach regional technicians to build capability, increase repair effectiveness, and strengthen Cummins service performance while promoting service programs that drive growth.

• Collaborate effectively with cross-functional teams, dealers, and service partners to achieve shared service and customer objectives.
• Communicate clearly across multiple channels, adapting technical information to meet the needs of customers, technicians, and internal stakeholders.
• Maintain strong customer focus by building trusted relationships and delivering solutions that minimize downtime and protect customer operations.
• Manage complex, high-volume, and sometimes conflicting information to accurately diagnose issues and determine the right resolution path.
• Demonstrate nimble learning by continuously building product, system, and tool knowledge and applying lessons learned from prior cases.
• Apply resourcefulness to efficiently leverage diagnostic tools, data systems, subject‑matter experts, and service network resources.
• Stay tech savvy by adopting new diagnostic technologies, digital tools, and systems that improve troubleshooting accuracy and speed.
• Translate customer complaints into structured diagnostic plans using guided workflows, procedures, and specialized mechanical and electronic tools.
• Effectively use electronic service tools to diagnose issues, interpret results, and determine appropriate next steps for resolution.
• Validate repair effectiveness by confirming the original complaint is fully resolved before case closure.
• Apply Service Capability, Capacity, and Coverage principles to align service delivery with customer expectations, business priorities, and available resources.
• Analyze service capability metrics to identify and support improvements within the service network.
• Create complete, accurate service documentation to support compliance, payment, traceability, and historical learning.
• Manage technical escalations by capturing detailed troubleshooting steps, leveraging available resources, and ensuring seamless handoffs for timely resolution.

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
• This position may require licensing for compliance with export controls or sanctions regulations.

• Intermediate level of relevant work experience required.
• Prior experience in a technical role is preferred.

This position requires residence within the Western United States and the ability to travel 75% or more to support business needs.

• Minimum of 3 years of on‑site experience in the power generation industry
• Experience with generator paralleling systems
• Experience with electrical switch gear systems
• Strong communication skills, including the ability to organize and…