Dispatch Supervisor

Sonora Quest Laboratories seeks a Dispatch Supervisor to lead our IT service dispatch team. In this role, you will oversee scheduling and routing of field and remote technicians, prioritize incoming support requests, and ensure timely resolution using our ticketing and dispatch systems. You'll analyze metrics, optimize workflows, and coordinate closely with software, infrastructure, and customer support teams. The ideal candidate brings strong technical aptitude, experience with dispatch or service desk operations, and proven leadership skills in a fast-paced, innovation-driven environment.