ServiceNow Developer, Configuration & Integrations Consultant

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.

As a Consultant, Configuration & Integration on the Service Now team, you will be responsible for...

• Developing Service Now solutions that support client requirements across platform configuration, customization, and integration activities
• Delivering development-focused work in Service Now rather than primarily administrative platform support
• Supporting implementation efforts across one or more Service Now modules, including ITSM, ITOM, ITAM, CSM, and SPM
• Collaborating with project team members to translate business and technical requirements into scalable platform solutions
• Contributing to testing, deployment, and ongoing solution refinement to support quality delivery and client needs
• Bringing thought leadership to support with architecture and data model decisions
• Working with Service Now architects and senior developers to orchestrate solutions

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or work streams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Service Now offering designs, implements, and delivers strategies and technologies to increase the efficient and value delivery by the enterprise IT function.

This opportunity sits within our Deloitte US Delivery Center model, which is dedicated to driving impactful business services. It leverages Deloitte's scale and talent, as well as a center delivery model to provide high-quality, cost-effective service with standardized processes and procedures to service businesses across Deloitte.

The Deloitte US Delivery Center has a small-business feel with a big-business impact. With the resources of Deloitte and a community feel, the delivery center model provides high-quality services to our clients. USDC professionals work out of one of our specific delivery center locations, and each location presents dynamic career opportunities for professionals to focus on their work with nominal travel requirements.

Required:

• Bachelor's degree
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Must be a U.S. citizen and able to obtain and maintain a Public Trust clearance
• 3+ years of hands-on Service Now development experience
• Experience with one or more Service Now modules, including Information Technology Service Management (ITSM), Information Technology Operations Management (ITOM), Information Technology Asset Management (ITAM), Customer Service Management (CSM), or Strategic Portfolio Management (SPM)
• Delivery Center Location & Travel Requirements:
  • Hybrid Work Model:
    Operate under a hybrid system requiring residence within a commutable distance to one of the US Delivery Center locations (Gilbert, Lake Mary, or Mechanicsburg)
  • Co-location Expectation:
    Spend up to 30% of working time co-located at an assigned office for orchestrated opportunities, including projects, practice sessions, training, and Moments That Matter at a Deloitte Delivery Center location, Geo-Hub location, approved site, or project location
  • Travel Requirement:
    Maximum of 10% overnight travel for client or project purposes
  • Relocation Requirement:
    If relocation is necessary, complete the move within 12 weeks from the start date to reside within a commutable distance

Preferred:

• Experience with Service Now Integration Hub or Flow Designer
• Experience supporting Configuration Management Database (CMDB) governance or data maintenance
• Experience working in a consulting, shared services, or delivery center environment
• Experience supporting public sector or government clients