Sr Technical Writer

This is a US-based remote role. You will be required to interview in person.

SailPoint is the leader in identity security for the cloud enterprise. Our identity security solutions secure and enable thousands of companies worldwide, giving our customers unmatched visibility into the entirety of their digital workforce, ensuring workers have the right access to do their job – no more, no less. Built on a foundation of AI and ML, our Identity Security Cloud Platform delivers the right level of access to the right identities and resources at the right time—matching the scale, velocity, and changing needs of today’s cloud-oriented, modern enterprise.

We are looking for a self-starting, detail-oriented, experienced Technical Writer to join our SaaS documentation team and help us on our mission to provide our users the information they need to be successful – in real time. To accomplish this, we create online IT administrator docs and KB-style articles, as well as in-app labels and messages. In the process of creating content for our SaaS identity management customers, you’ll work with members of several other teams:
Product Management, Engineering, UX/UI design, Dev Ops, QA, Professional Services and Support in a dynamic, continuous delivery deployment environment. You’ll need to be willing to dig for answers sometimes.

Want to be on a team that full of results-driven individuals who are constantly seeking to innovate? Want to make an impact? At SailPoint, our Engineering team does just that. Our engineering is where high-quality professional engineering meets individual impact. Our team creates products that are built on a mature, cloud-native event-driven microservices architecture hosted in AWS.

Within the first 30 days you will:

• Onboard in your new role, get familiar with our products, tooling, and processes.
• Get to know your team and proactively meet and start to build positive relationships with your stakeholders.
• Complete small writing tasks and peer reviews to begin to understand and apply the SaaS documentation processes and standards.
• Prioritize your work to meet the dynamic timelines of product documentation written for continuous deployment.

By 90 days:

• Serve as lead writer for one or more products, exhibiting personal task and time management as well as cross-team coordination.
• Proactively coordinate with engineering/PM teams on assignments and information requirements, managing workload to meet scheduled delivery dates.
• Begin to understand your products at a deeper level.
• Collaborate closely with other writers to edit shared content and integrate new content for cross-functional projects.
• Understand the business goals and how our documentation requirements align with and contribute to these goals.

By 6 months:

• Be comfortable in your role and with the day-to-day management of your workload.
• Fully integrate as a key stakeholder within your product teams.
• Document products and feature sets with advanced capabilities.
• Identify the information needs of a target audience, then organize and develop technical documentation that adequately addresses those needs.
• Show a firm understanding of the business problems your products solve and how the products address those business problems.
• Share ideas on how to improve the documentation as well as team processes to function more efficiently and effectively.
• Review your documentation sets and identify opportunities to improve the structure of the content.

By 1 year:

• Work independently on larger tasks and projects.
• With minimal guidance, evaluate trade-offs to move projects forward with speed and high quality.
• Collaborate effectively with members of the team, providing feedback outside of their core area of responsibility.
• Set the bar for quality documentation and consistently deliver on your commitments, producing high-quality results in a reasonable timeframe.

• 8+ years of professional writing experience, backed by a degree in English or a related field
• Must have advanced skills in writing and formatting content using Markdown
• Experience writing content for non-technical &…