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IT Help Desk Analyst: 1st‑Line Support & AI Tools
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-08-03
Listing for:
American Airlines
Full Time
position Listed on 2026-08-03
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
American Airlines in Phoenix is seeking an IT Help Desk professional to provide first-level support for hardware and software across the Technologies system. You will handle phone-based troubleshooting, document issues, and escalate complex cases to Level 2 teams.
The role requires flexibility for shift work in a 24x7 environment. Candidates should have technical degree and at least 1 year of help desk experience, with knowledge of mainframe/applications and a proactive approach to learning,
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