Field Technician II
Listed on 2026-08-10
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IT/Tech
IT Support, Systems Administrator, Desktop Support
About
The Role
The Field Services Technician II performs onsite technical work at client locations, including hardware installations, network infrastructure deployments, equipment refreshes, and break/fix support that cannot be resolved remotely. This role is often the primary in-person representative of the company for client end users.
Description
Field Services Technician II
Location: Phoenix, AZ
About
The Role
The Field Services Technician II performs onsite technical work at client locations, including hardware installations, network infrastructure deployments, equipment refreshes, and break/fix support that cannot be resolved remotely. This role is often the primary in-person representative of the company for client end users.
Operational Mission
Show up prepared, execute cleanly, and leave the client’s environment in a state the remote team can support without surprises.
Company Mission & Vision
Mission
Build secure, layered technology solutions that work reliably, supported by a team that takes ownership.
Vision
Enable people to succeed by delivering measurable outcomes through layered technologies and partnerships, combining a national platform with a local presence.
Key Responsibilities
Field Execution
- Perform onsite technical work including:
- Hardware installations
- Workstation deployments
- Network equipment rack-and-stack
- Cabling and peripheral setup
- Execute equipment refreshes and technology rollouts following project plans and deployment checklists
- Provide break/fix support for hardware and connectivity issues requiring physical presence
- Document all onsite work, including:
- As-built records
- Serial numbers
- Configuration details
- Maintain accurate time entries for all field engagements
- Follow project plans and deployment checklists without deviation
- Arrive fully prepared with required equipment, documentation, and access credentials
- Uphold company core values in every client interaction and onsite engagement
- Field engagement completion rate = 95%
- Documentation quality = 95% compliant
- Client satisfaction = 95% positive
- Time entry accuracy = 95%
- Field-based role requiring regular travel to client sites
- Standard business hours with flexibility based on project and client needs
- Travel requirement:
Approximately 50–80% annually
Required
- 1+ years of experience in:
- IT field services
- Desktop support
- Hands-on technical roles involving hardware deployment and onsite troubleshooting
- Working knowledge of:
- Hardware installation
- Workstation configuration
- Basic networking (cabling, switches, access points)
- Peripheral setup
- Strong organizational skills with the ability to manage multiple site visits
- Professional demeanor and ability to represent the company at client locations
- Valid driver’s license and reliable transportation
- Experience in a managed services (MSP) environment
- CompTIA A+, Network+, or equivalent certifications
- Experience with:
- Rack-and-stack installations
- Structured cabling
- Network infrastructure deployment
- Familiarity with PSA and documentation platforms
- Willingness to obtain and maintain required certifications based on client environments
- Familiarity with compliance frameworks such as:
- CJIS Security Awareness Certification
- CMMC (Cybersecurity Maturity Model Certification)
- Lead with Ownership:
Own each site visit from preparation through documentation - Aligned Partnership:
Collaborate effectively with teammates and cross-functional partners - You Win, We Win:
Contribute to team performance - Elevated Standards:
Maintain high documentation quality and technical rigor - Relentless Curiosity:
Continuously build technical knowledge and reduce dependency on escalation
Why Join Layer Cake?
Layer Cake, a Blue Alliance company, is a trusted managed services provider (MSP) supporting manufacturing, logistics, and municipal organizations with critical IT operations. Since 2008, we’ve helped clients make smart, high-impact…
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