Field Technician II

Description

Field Services Technician II

Location: Phoenix, AZ

The Field Services Technician II performs onsite technical work at client locations, including hardware installations, network infrastructure deployments, equipment refreshes, and break/fix support that cannot be resolved remotely. This role is often the primary in-person representative of the company for client end users.

Operational Mission:
Show up prepared, execute cleanly, and leave the client’s environment in a state the remote team can support without surprises.

Mission:
Build secure, layered technology solutions that work reliably, supported by a team that takes ownership.

Vision:
Enable people to succeed by delivering measurable outcomes through layered technologies and partnerships, combining a national platform with a local presence.

• Perform onsite technical work including:
  • Hardware installations
  • Workstation deployments
  • Network equipment rack-and-stack
  • Cabling and peripheral setup
• Execute equipment refreshes and technology rollouts following project plans and deployment checklists
• Provide break/fix support for hardware and connectivity issues requiring physical presence
• Document all onsite work, including:
  • As-built records
  • Serial numbers
  • Configuration details

• Maintain accurate time entries for all field engagements
• Follow project plans and deployment checklists without deviation
• Arrive fully prepared with required equipment, documentation, and access credentials

• Uphold company core values in every client interaction and onsite engagement

• Field engagement completion rate = 95%
• Documentation quality = 95% compliant
• Client satisfaction = 95% positive
• Time entry accuracy = 95%

• Field-based role requiring regular travel to client sites
• Standard business hours with flexibility based on project and client needs
• Travel requirement:
  Approximately 50-80% annually

Qualifications

• 1+ years of experience in:
  • IT field services
  • Desktop support
  • Hands-on technical roles involving hardware deployment and onsite troubleshooting
• Working knowledge of:
  • Hardware installation
  • Workstation configuration
  • Basic networking (cabling, switches, access points)
  • Peripheral setup
• Strong organizational skills with the ability to manage multiple site visits
• Professional demeanor and ability to represent the company at client locations
• Valid driver's license and reliable transportation

• Experience in a managed services (MSP) environment
• CompTIA A+, Network+, or equivalent certifications
• Experience with:
  • Rack-and-stack installations
  • Structured cabling
  • Network infrastructure deployment
• Familiarity with PSA and documentation platforms

• Willingness to obtain and maintain required certifications based on client environments
• Familiarity with compliance frameworks such as:
  • CJIS Security Awareness Certification
  • CMMC (Cybersecurity Maturity Model Certification)

• Lead with Ownership: Own each site visit from preparation through documentation
• Aligned Partnership: Collaborate effectively with teammates and cross-functional partners
• You Win, We Win: Contribute to team performance
• Elevated Standards: Maintain high documentation quality and technical rigor
• Relentless Curiosity: Continuously build technical knowledge and reduce dependency on escalation

This role is ideal for a hands-on technician who thrives in field environments, values preparation and execution, and is committed to delivering high-quality onsite support.

Why Join Layer Cake?

Layer Cake, a Blue Alliance company, is a trusted managed services provider (MSP) supporting manufacturing, logistics, and municipal organizations with critical IT operations. Since 2008, we’ve helped clients make smart, high-impact technology investments, backed by consistent, expert support from teams they know and trust. Our pod-based staffing model ensures clients receive reliable service from people who understand their environment. It’s a personalized approach that delivers long-term value and measurable outcomes.

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