Manager, IT Infrastructure

Description

Are you a hands-on IT professional with strong experience in hybrid Microsoft environments and a passion for team leadership? Join our dynamic team as the Manager, Infrastructure and Help Desk and take charge of our company's hybrid on-premises and cloud IT environment supporting a multi-site, multi-department organization. Reporting to the CIO, you'll oversee our Microsoft Entra  platform and Microsoft 365 collaboration stack (Exchange, SharePoint, and Teams), maintain our legacy on-premises ERP infrastructure, and lead help desk operations across 7 locations.

This hands-on role offers the opportunity to make a tangible impact on our IT systems' performance, security, and scalability.

Description

Are you a hands-on IT professional with strong experience in hybrid Microsoft environments and a passion for team leadership? Join our dynamic team as the Manager, Infrastructure and Help Desk and take charge of our company's hybrid on-premises and cloud IT environment supporting a multi-site, multi-department organization. Reporting to the CIO, you'll oversee our Microsoft Entra  platform and Microsoft 365 collaboration stack (Exchange, SharePoint, and Teams), maintain our legacy on-premises ERP infrastructure, and lead help desk operations across 7 locations.

This hands-on role offers the opportunity to make a tangible impact on our IT systems' performance, security, and scalability.

• Microsoft Entra  & Collaboration Suite Management
• Own the day-to-day administration and strategic roadmap for our Microsoft Entra /Active Directory environment, including identity management, conditional access, group policies, security and governance across multiple sites and departments.
• Manage and optimize the Microsoft 365 collaboration suite — Exchange Online/OnPrem, SharePoint, and Teams — ensuring reliability, governance, and a seamless user experience for all business units.
• Administer mailbox provisioning, distribution groups, shared resources, SharePoint site architecture, Teams governance, and Microsoft 365 licensing across the organization.
• Implement and enforce identity, access, and collaboration governance policies aligned with security and compliance requirements.
• Legacy On-Premises ERP Infrastructure
• Maintain and support our legacy ERP environment running on HP enterprise blade servers and SAN storage, ensuring high availability, performance, and data integrity for this business-critical system.
• Note:
  
  This role is not responsible for ERP application development or configuration. Responsibilities are focused on the underlying hardware, storage, and networking infrastructure — ensuring the ERP environment remains functional, accessible, and performant for the application and business teams.
• Additional On-Premises Infrastructure
• Oversee and maintain Check Point firewalls, VMware environments, and Citrix servers.
• Ensure seamless operations, applying updates and upgrades as needed.
• Help Desk Oversight
• Develop and enforce workstation setup and onboarding/offboarding guidelines for help desk teams.
• Serve as the escalation point for help desk teams supporting users across 7 locations and multiple departments.
• Provide leadership, training, and support to enhance help desk efficiency and end-user satisfaction.
• License and Vendor Management
• Manage software and infrastructure-related licenses, including Microsoft 365 licensing across the organization.
• Act as the primary liaison for vendors and MSPs, ensuring service quality and compliance.
• Backup and Recovery
• Oversee MSP-managed backup and recovery processes, ensuring robust disaster recovery protocols across on-premises ERP systems and Microsoft 365 workloads.
• Security and Compliance
• Ensure adherence to company security policies and best practices, with…