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Service Desk Leader: ITIL-Driven Ops & KPIs
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-08-17
Listing for:
Centuri Construction Group, Inc.
Full Time
position Listed on 2026-08-17
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
Centuri Construction Group, Inc. is seeking a Manager of Support Services in Phoenix, AZ, to lead and optimize the IT service desk, ensuring high availability and exceptional end-user support within a hybrid work setting.
You will drive process improvement, manage SLAs/KPIs, and oversee ticketing systems such as Service Now and Jira, partnering with IT and business stakeholders to deliver reliable service.
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