Technology Operations Coordinator

Location:
Phoenix, AZ (100% Onsite)
Duration: 06 months contract with possible extension
Payrate: $44.00/hour on W2

Position Overview

The Technology Operations Coordinator supports by serving as a central liaison between business units, technical teams, vendors, and leadership. This hybrid role blends business analysis, application support, and administrative operations, ensuring smooth communication, reliable follow-up, accurate documentation, and timely execution of high-priority tasks.

The coordinator will play a critical role in supporting mission-critical applications (such as WAM and CC&B), assisting with hardware lifecycle activities, as needed, and managing operational and administrative processes that help the division deliver high-quality technology services.

This contractor position requires punctuality, strong attention to detail, excellent organization, and the ability to meet multiple high-priority deadlines.

Key Responsibilities
Operational Coordination & Business Analysis

• Serve as a liaison between technical and non-technical teams, ensuring clear communication and alignment with business outcomes.
• Coordinate and track competing priorities across interdisciplinary teams, ensuring timely completion of assignments and action items.
• Gather business needs from WSD units and translate them into clear, actionable requirements for technical teams.
• Prepare business cases, requirements documentation, user stories, workflows, and executive summaries.
• Support TSD governance activities by assisting with documentation review and adherence to IT audit and compliance requirements.
• Maintain structured cadences of updates through status meetings, progress reports, and stakeholder communication.

Application & Technology Support

• Provide operational support for WSD applications such as WAM, CC&B, and other critical systems in coordination with TSD Applications and Infrastructure teams.
• Assist with hardware management tasks (intake, tagging, imaging coordination, inventory updates, and deployment scheduling), as needed.
• Collaborate with TSD team members on technology lifecycle activities as needed.

Administrative & Operational Support

• Coordinate calendars, meetings, and logistics for TSD leadership.
• Generate, submit, and track purchase orders, payment requests, and procurement documentation.
• Maintain organized documentation control, review policies, and assist in the development of procedures.
• Support inventory processes, records management, SharePoint content updates, and division coordination duties.
• Provide operational support across governance, applications, and hardware teams as needed.

Budget & Procurement Support

• Perform SAP/SRM budget review, shopping cart creation, purchase tracking, and fiscal coordination.
• Work closely with TSD leadership and the budget team to ensure accuracy of expenditures and adherence to procurement requirements.
• Assist with contract coordination and vendor documentation as required.

Required Qualifications

• Reliable attendance and strict punctuality (this is a fully in-office role).
• Strong background in business analysis, operations, technology coordination, or administrative support within a municipal, enterprise, or utility environment.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Excellent follow-up skills and attention to detail, with proactive issue tracking.
• Exceptional written, verbal, and interpersonal communication skills.
• Strong organizational skills and the ability to stay ahead of deadlines.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Experience working directly with technical teams and translating business needs.

Preferred Qualifications

• Experience with SAP/SRM, especially shopping carts, budget oversight, and purchase order processing.
• Familiarity with WSD operations or other utility or municipal workflows.
• Understanding of IT governance, audit practices, or compliance procedures.
• Experience supporting enterprise applications (WAM, CC&B, GIS, billing systems, etc.).
• Knowledge of procurement workflows, contract coordination, and policy development.
• Strong problem-solving skills and the ability to work independently with minimal supervision.
• Ability to work collaboratively with diverse teams and build strong relationships across the division.

Ideal Candidate

The ideal Technology Operations Coordinator is:

• Highly organized and dependable
• Detail-oriented with excellent follow-up
• Comfortable managing multiple high-priority deadlines
• Skilled at bridging business needs with technology solutions
• Confident working with both technical teams and administrative processes
• A proactive communicator who anticipates needs and solves problems before they escalate

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