Director of Support Services

We are currently seeking an experienced Technology Leadership Professional to join our team as Director of Support Services. You will be joining a team of highly dedicated professionals that thrive for new challenges daily, as well as a company that demonstrates the greatest care for its employees and has a track record for sound business decisions.

• Leading IT Projects for Clients
• Leading all Support Staff
• Managing Help Desk Services and Deliverables
• Working with End-Users and Vendors to support applications and environments
• Working with Client Stakeholders on strategy and vision
• Meeting regularly with Clients and attending Client meetings and engaging Executive Management
• Supporting Client initiatives remotely and on‑premise
• Routine network maintenance in various Microsoft environments
• Maintenance of Active Directory environments including Group Policies
• Deployment of infrastructure improvements on Client environments
• Assist in maintaining and deploying Office 365 environments
• Assist in maintaining and deploying client applications and environments
• Leading initiatives for researching and deploying new applications

• Five years or more of IT support experience is preferred
• Two years or more of IT leadership experience is preferred
• Solid experience in support services management roles is preferred
• Two years of experience with desktop management is preferred
• Office 365 experience is preferred
• Experience with Microsoft Active Directory is preferred
• A degree in information technology or business management is preferred
• Having worked in a highly motivated, fast‑paced, critical support role
• An excellent reputation for support to end‑users and leading teams
• Excellent decision‑making and critical‑thinking skills
• Ability to work in a fast‑paced and quickly changing environment
• Excellent organizational and communication skills are required
• Ability to meet deadlines with projects and assignments
• Ability to learn and support new technologies and train others
• Some regional travel may be required – all expenses paid
• Participation in an on‑call rotation schedule
• Must be an energetic and highly motivated self‑starter
• Must be self‑motivated and have a positive attitude
• Must be detail oriented
• Must have the ability to multi‑task
• Must have excellent oral and written communication skills
• Must have the ability to communicate effectively with others

• Above average performance review wage increases
• Industry competitive salary based on education, capability, and experience
• Prescription coverage
• Vision coverage
• Short‑term disability
• 401(k) retirement plan
• Paid time off
• Paid training and certification testing