Infrastructure Engineer

Qualifications

• 6+ years of experience in Infrastructure Engineering, Data Center Administration, or VDI Administration.
• Hands‑on expertise with AVD
  , VMware Horizon
  , on‑prem VDI, and Windows 365 Cloud PC
  .
• Strong experience with VMware vSphere / ESXi
  , cluster operations, and resource optimization.
• Deep knowledge of Windows Server (2016–2022),
  Windows 10/11 Enterprise
  , AD, GPO, DNS, and DHCP.
• Solid understanding of enterprise networking and storage fundamentals.
• Experience troubleshooting performance issues in large‑scale VDI environments.
• Familiarity with ITSM tools and structured incident/change workflows.

• Design, deploy, configure, and optimize Azure Virtual Desktop across multi‑region Azure environments.
• Administer and support VMware Horizon
  , including Connection Servers, UAGs, instant clones, pools, and App Volumes.
• Implement and manage Windows 365 Cloud PC provisioning, policies, and capacity planning.
• Engineer scalable, high‑availability VDI solutions aligned with enterprise SLAs.
• Lead platform upgrades, image lifecycle management, and gold image optimization.
• Administer VMware vSphere / ESXi clusters, including host configuration, HA, DRS, and resource allocation.
• Manage VM provisioning, storage allocation, and performance tuning.
• Support hybrid infrastructure integrating onprem and Azure workloads.
• Ensure proper configuration of storage (SAN/NAS), networking (VLANs, DNS, DHCP), and compute resources.

• Monitor VDI environments for performance, capacity, and availability.
• Troubleshoot user experience issues such as latency, profile corruption, login delays, and session instability.
• Conduct root cause analysis for complexDI incidents.
• Implement proactive monitoring using enterprise tools and dashboards.

• Partner with security teams to apply zero‑trust principles within VDI platforms.
• Maintain compliance with patching, vulnerability remediation, and hardening standards.
• Manage identity integration with Active Directory
  , Azure AD / Entra , and Group Policy
  .
• Support MFA and conditional access enforcement.

• Perform regular patching and upgrades of Windows Server, Windows 10/11 multi‑session, Horizon components, and AVD host pools.
• Maintain disaster recovery strategies and backup integration for VDI platforms.
• Develop and maintain runbooks, SOPs, and architecture documentation.
• Participate in ITIL‑based incident, problem, and change management processes.
• Provide Tier‑3 escalation support for VDI issues.
• Mentor junior administrators and support knowledge‑sharing initiatives.