Data Center Technician

phoenixNAP is a global IT services provider with a focus on cybersecurity and compliance-readiness, whose progressive Infrastructure-as-a-Service solutions are delivered from strategic edge locations worldwide. Its dedicated servers, hardwareleasing,and options are built to meet always evolving ITbusinessesrequirements. Providing comprehensive disaster recovery solutions, DDoS-protected global network, hybrid IT deployments with software and hardware-based security, phoenixNAP fully supports its clients’ business continuity planning. Offering scalable and resilientopexsolutions with expert staff toassist, phoenixNAP supports growth and innovation in businesses of any size enabling their digital transformation.

We comply strictlywithPCI DSS standards and are accredited twiceyearly.

The Data Center Technician I is an entry-level technical role responsible for supporting the physical infrastructure of the data center. This position focuses on hardware installation, cabling, basic troubleshooting, and providingsmart-hands support for customers and internal teams.

Technicians work closely with the NOC and engineering teams to ensure reliable operation of mission-critical infrastructure whilemaintainingaccuratedocumentation and adhering to data center best practices.

This position serves as the entry point into the data center operations team and provides a pathway for advancement into NOC Technician and Engineering roles.

Hardware Deployment

• Install server rails and mount servers in racks

• Rack switches, PDUs, and other infrastructure equipment

• Install and dress fiber and copper cabling

• Perform equipment labeling and asset tagging

• Follow rack elevation diagrams and deployment documentation

• Perform cable management and rack organization

Data Center Operations

• Performs Moves, Adds, and Changes (MACs)

• Install networking gear and supporting infrastructure

• Perform initial hardware provisioning and firmware updates

• Conduct basic power-on checks and hardware verification

• Maintainaccurateinventory and asset records

Troubleshooting & Support

• Perform break/fix troubleshooting on server and networking hardware

• Providesmart-hands support for customers and internal teams

• Assist with hardware diagnostics and basic troubleshooting

• Escalate complex issues to NOC Technicians or Engineers

• Document work completed through ticketing systems

Customer & Vendor Support

• Assist customers and vendors working within the data center

• Maintain professional communication with internal teams and customers

• Ensure compliance with data center operational and safety procedures

• Basic knowledge of computer hardware or server components

• Familiarity with structured cabling (fiber and copper)

• Ability to follow diagrams, rack elevations, and written procedures

• Strong attention to detail and organizational skills

• Ability tolift upto
  50lbs.and work in rack environments

• Ability to work scheduled shifts including nights, weekends, or holidays if required.

• Travelto other locations may be required

• Experience working in a data center or IT hardware environment

• Familiarity with Linux or Windows systems

• Basic networking knowledge (IP addressing, switches, cables)

• Experience using remote management tools such as IPMI, iDRAC, or KVM

• Experience working with ticketing systems

• Ability to lift and move equipment up to 50lbs

• Work from ladders or within rack environments

• Stand, bend, kneel, and work on raised floors for extended periods