Systems Engineer I

Switch Think Solutions is a fast-growing technology company supporting our parent organization, Desert Financial Credit Union, and more than 175 external credit unions nationwide. Our solutions are built on the Correlation Keystone Platform and complemented by managed services, cloud hosting, disaster recovery, business intelligence, and AI offerings.

Our clients trust us. We have maintained zero customer churn for eight years and consistently earn strong client advocacy, with an NPS of 84. Our employees are equally committed, bringing a collaborative, team-oriented mindset and a shared passion for excellence. Backed by the financial strength of Desert Financial Credit Union, we offer stability alongside meaningful growth opportunities.

The Systems Engineer I is an entry-level infrastructure engineering position within the Platform Operations team. This role is responsible for supporting, maintaining, monitoring, and improving the enterprise technology environments that support Switch Think Solutions and our credit union clients. The Systems Engineer I works closely with senior engineers, service desk personnel, security teams, vendors, and client stakeholders to ensure infrastructure systems remain secure, stable, and highly available.

This role spans server administration, virtualization, cloud technologies, disaster recovery, automation, and operational excellence in support of mission-critical financial services environments.

• Provide technical support for infrastructure-related incidents, requests, and escalations.
• Communicate effectively with clients and internal teams regarding issues, maintenance activities, and service impacts.
• Build trusted relationships through professionalism, accountability, and responsiveness.
• Contribute to a client-first culture that aligns with Switch Think's commitment to service excellence.
• Consistently meet service level objectives and operational expectations
• Administer and support Windows Server environments.
• Monitor and maintain server, virtualization, storage, and backup systems.
• Support VMware and Microsoft infrastructure technologies.
• Assist with system provisioning, upgrades, patching, and lifecycle management.
• Perform routine health checks and preventative maintenance activities.
• Deliver high-quality client support and communication.

• Assist in the design, deployment, and implementation of infrastructure solutions that align with client and organizational business requirements.
• Participate in the planning and execution of server, virtualization, cloud, storage, backup, and endpoint management projects.
• Support the implementation and administration of Microsoft 365 technologies, including Exchange Online, SharePoint Online, Teams, One Drive, Intune, and Entra .
• Assist with the deployment, configuration, and maintenance of enterprise applications and supporting systems.
• Build and configure infrastructure components according to established standards, security requirements, and operational best practices.
• Collaborate with senior engineers to develop secure, scalable, and highly available technology solutions.
• Participate in technology refreshes, migrations, upgrades, and infrastructure modernization initiatives.
• Validate implementations through testing, documentation, and operational handoff procedures.
• Contribute to architecture documentation, implementation plans, technical standards, and operational procedures.
• Identify opportunities to improve system reliability, performance, automation, and operational efficiency.

• Support vulnerability remediation and security hardening initiatives.
• Assist with implementation of security best practices and compliance requirements.
• Participate in incident response and operational recovery efforts.
• Help maintain system availability and performance within established service levels.

• Follow established Incident, Change, Problem, and Request Management processes.
• Implement approved changes according to operational standards.
• Maintain accurate technical…