Desktop Support Specialist

Who We Are:

At Avnet, relationships matter. We are a global, FORTUNE  500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology.

Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what’s next at Avnet!

This is an onsite position at our Phoenix, AZ location.

Job Summary:

Provides onsite and remote desktop support to end users of physical, virtual and mobile computer platforms. Installs and configures technologies and applications that run on supported operating systems and platforms. Provides support for peripheral devices, such as printers and scanners. Collaborates with other support teams to restore service and/or identify and resolve problems.

Principal Responsibilities:

Handles end user requests for hardware and software for supported clients.

Troubleshoots technical computing problems and provides end user support for internal customer problem ticket resolution.

Updates assigned problem tickets.

Escalates issues as appropriate.

Tracks and maintains site documentation, configurations, and maintenance.

Completes special assignments and project work as needed.

May contribute to desktop/laptop software evaluations and upgrades.

May interface with third party vendors to resolve certain hardware/software issues.

Other duties as assigned.

Job Level Specifications:

Thorough knowledge of principles, theories and concepts in area of discipline. Competent in all job functions and has general understanding of the industry practices, techniques and standards.

Develops solutions for a variety of situations and works on projects requiring evaluation and analysis. May refer to policies, practices and precedents for guidance; determines best course of action to achieve results.

Work is performed independently and requires the exercise of judgment and discretion. May receive some limited guidance for new assignments. Work may be reviewed for overall adequacy.

Collaborates with management and team members within the department/function and other areas of the organization. May represent department internally or externally.

Actions may impact the success of the overall department and/or the organization. Failure to accomplish work or erroneous decisions may result in delays to projects, loss of revenue or allocation of additional resources to remedy.

Work Experience:

Typically 3+ years with bachelor's or equivalent.

Education and Certification(s):

Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.

Distinguishing Characteristics:

Executive Leadership support

AzureSCCMService

Now ticketing experience

What We Offer:

Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet’s ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs — from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.

Generous Paid Time Off
401K and Pension Plan Paid Holidays Family Support (Paid Leave, Surrogacy, Adoption)
Medical, Dental, Vision, and Life Insurance Long-term…