Systems Engineer

Who We Are

Switch Think Solutions is a fast-growing technology company supporting our parent organization, Desert Financial Credit Union, and more than 175 external credit unions nationwide. Our solutions are built on the Correlation Keystone Platform and complemented by managed services, cloud hosting, disaster recovery, business intelligence, and AI offerings.

Our clients trust us. We have maintained zero customer churn for eight years and consistently earn strong client advocacy, with an NPS of 84. Our employees are equally committed, bringing a collaborative, team-oriented mindset and a shared passion for excellence. Backed by the financial strength of Desert Financial Credit Union, we offer stability alongside meaningful growth opportunities.

The Systems Engineer I is an entry-level infrastructure engineering position within the Platform Operations team. This role is responsible for supporting, maintaining, monitoring, and improving the enterprise technology environments that support Switch Think Solutions and our credit union clients. The Systems Engineer I works closely with senior engineers, service desk personnel, security teams, vendors, and client stakeholders to ensure infrastructure systems remain secure, stable, and highly available.

This role spans server administration, virtualization, cloud technologies, disaster recovery, automation, and operational excellence in support of mission‑critical financial services environments.

• Design, build, implement, administer, and maintain infrastructure solutions supporting Switch Think Solutions and its credit union clients.
• Support Windows Server, virtualization platforms, Microsoft 365 services, cloud technologies, storage systems, backup solutions, and enterprise applications.
• Participate in infrastructure upgrades, migrations, technology refreshes, and modernization initiatives while ensuring solutions are secure, scalable, and aligned with business requirements.

• Monitor, troubleshoot, and resolve infrastructure‑related incidents, requests, and performance issues in accordance with established service level objectives.
• Execute maintenance, patching, change management, system lifecycle management, and operational support activities while maintaining system reliability and availability.
• Develop and maintain technical documentation, standards, procedures, implementation plans, and knowledge articles to support operational effectiveness and service delivery.

• Support cybersecurity, compliance, disaster recovery, and business continuity initiatives to maintain secure and resilient environments.
• Collaborate with Infrastructure, Security, Database Administration, Networking, Service Desk, Project, and Client Success teams to deliver exceptional client outcomes.
• Identify opportunities for automation, standardization, and process improvement while continuously developing technical expertise and contributing to a culture of innovation and continuous learning.

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field (preferred) OR equivalent work experience required.
• 1+ years of experience in systems administration, technical support, infrastructure operations, or managed services required.
• 1+ years of experience supporting Microsoft Windows operating systems and enterprise infrastructure technologies required.
• Working knowledge of server hardware troubleshooting, Power Shell for automation and scripting, and infrastructure monitoring tools to support system health and performance required.
• Proficiency in Microsoft Windows Server administration, Active Directory, and virtualization platforms such as VMware vSphere or Microsoft Hyper‑V required.
• Working knowledge of Microsoft 365 administration fundamentals required.
• Demonstrate competency with backup and recovery technologies required.
• Demonstrates expertise in DNS, DHCP, and TCP/IP networking fundamentals required.
• Demonstrates commitment to operational…