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Global IT Service Management Leader—AI-Driven Platform
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-08-29
Listing for:
Pearson
Full Time
position Listed on 2026-08-29
Job specializations:
-
IT/Tech
IT Project Manager
Job Description & How to Apply Below
Pearson is seeking a Head of IT Service Management to lead enterprise-wide ITSM within the OCTO. This role oversees Incident, Change, and Service Now platform governance, and drives AI-enabled service management across a global scale.
You will influence senior stakeholders across technology, product, and business functions, delivering measurable improvements in service quality. The ideal candidate brings 15+ years in technology with 8+ years in ITSM leadership, deep ITIL 4 expertise, and a
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