Service Desk Analyst

Service Desk Analyst

Our client is looking for a Service Desk Analyst to join their IT support team and provide responsive, customer-focused technical support to internal end users across multiple locations. This is a great opportunity for someone who enjoys troubleshooting, thrives in a fast-paced support environment, and can balance strong technical skills with a helpful, customer-service-oriented approach.

Location: Phoenix, AZ 85050 – Onsite 4 days per week

Compensation: This job is expected to pay about $22–26/hr W2, depending on experience

Contract: 6–12+ months

No Visa Sponsorship Available for this role

• Provide high-volume technical support to internal end users through phone, email, chat, and a ticketing system, handling 40–50+ calls per day.
• Troubleshoot and resolve hardware, software, operating system, connectivity, password, mobile device, and other end-user technology issues.
• Support technologies including PCs, handheld devices, switches, routers, hotspots, scanners, virtual machines, and software installations.
• Manage technical support tickets that may involve multiple issues within a single interaction, documenting and working through each issue to resolution.
• Locate and utilize knowledge articles and available resources to quickly troubleshoot issues while providing a positive and professional customer experience.

• Previous Service Desk, Help Desk, or technical call center experience in a high-volume environment handling 40+ calls per day is required.
• Hands-on experience supporting PC hardware, computer operating systems, software, mobile devices, password resets, networking equipment, scanners, virtual machines, and related end-user technologies.
• Experience with Service Now or a similar IT ticketing system;
  Service Now experience is highly preferred.
• Strong customer service, communication, troubleshooting, and multitasking skills with the ability to quickly learn new technologies and processes.
• Bachelor’s degree or currently pursuing a bachelor’s degree is highly preferred.

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.