Senior Dynamics 365 CE Technical Consultant_ Customer Insights Data

We enable financial institutions to become digital leaders. As a professional team of global scale, we work with best clients for great and exciting projects, in an environment where we learn amazing things every day. Each code, each voice, each contribution, each challenge, each success is celebrated here.

We welcome candidates who share our values, have the skills and are passionate to enjoy our journey to build the digital future of finance, together.

Veri Park is seeking a highly experienced Senior Dynamics 365 CE Technical Consultant Customer Insights Data with 10+ years of Microsoft Dynamics 365 Customer Engagement (CE) development and solution delivery experience. The ideal candidate will be a strong technical consultant with deep expertise in Dynamics 365 Customer Insights Data (formerly Customer Data Platform/CDP) and proven experience delivering enterprise-scale customer data unification, identity resolution, segmentation, and customer analytics solutions.

The candidate must have successfully delivered at least two Dynamics 365 Customer Insights Data/CDP implementation projects and possess a solid understanding of Customer Insights – Journeys, customer engagement, and marketing automation capabilities.

This role requires strong hands‑on technical capabilities, solution design expertise, integration knowledge, and the ability to work closely with business stakeholders in Banking, Financial Services, and Insurance (BFSI) environments.

• Lead end-to-end implementation of Dynamics 365 Customer Insights – Data solutions.
• Design and implement Customer 360 solutions using customer profile unification and identity resolution.
• Configure and optimize data ingestion from Dynamics 365 CE, core banking platforms, mobile applications, web channels, ERP systems, and external sources.
• Design and manage customer segments, audiences, calculated attributes, measures, and business KPIs.
• Build customer data models and unified customer profiles.
• Configure matching rules, identity resolution, and data enrichment processes.
• Implement customer consent and privacy frameworks.

Design scalable enterprise architectures leveraging:

• Dynamics 365 Customer Insights Data
• Dataverse
• Power Platform
• Azure Integration Services
• Microsoft Fabric
• Azure Data Factory
• Azure Synapse Analytics
• Power BI
• Create technical specifications, design documents, and integration patterns.
• Participate in architecture reviews and technical governance activities.

Develop integrations between Customer Insights Data and:

• Dynamics 365 Sales
• Dynamics 365 Customer Service
• Dynamics 365 Marketing / Customer Insights Journeys
• External CRM systems
• Data Warehouses
• Core Banking Systems
• Omni-channel platforms
• Design APIs, ETL pipelines, and event-driven integrations.
• Support real-time and batch integration scenarios.
• Ability to work with customers and participate in requirements workshops and discovery sessions.
  
  Translate business requirements into technical solutions.
• Mentor junior consultants and developers.
• Contribute to effort estimation, proposal preparation, and presales activities.

• 10+ years of Microsoft Dynamics 365 CE / CRM development experience. Strong hands‑on development experience across Dynamics 365 Sales, Dynamics 365 Customer Service, Dataverse and Power Platform
• Minimum 2 end-to-end Customer Insights Data (CDP) implementation projects delivered in a primary technical role.
• Strong technical expertise in Customer Data Platforms (CDP) in Dynamics 365, Customer Insights Data, Identity Resolution, Data Modeling, Data Unification, Customer Segmentation, Data Governance and Customer Analytics
• Experience integrating Dynamics 365 CE with enterprise applications.
• Strong knowledge of C#, .NET, JavaScript / Type Script, Web APIs, Azure Services, SQL and Power Platform
• Experience working in Agile delivery environments.
• Understanding of Customer Insights Journeys and understanding of Real-Time Journeys. Customer Segmentation, Event Triggers, Email Personalization and Campaign Automation preferred.
• Experience delivering AI-driven personalization and customer engagement solutions…