Salesforce Product Manager - Marketing & Data Clouds

Why Work For Us?

Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period Benefits – Medical, Dental, Vision, wellness program and more! Paid Holidays Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.

Collaborative Environment – AAA will value your contribution to providing exceptional service to our members Free AAA Classic Membership AAA Product Discounts Tuition Reimbursement Program . At AAA our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are E:
This role is Hybrid and requires 3 days a week onsite in our Phoenix, AZ or Las Vegas locations. Our Salesforce Product Manager reports to the Manager of Technical Product Management for Strategic Initiatives in the AAA MWG Strategy Division. This role will support both Salesforce Marketing Cloud and Data Cloud. The Product Manager IV leads responsibility for products in multiple lines of business including managing, providing guidance, mentorship and coaching to other product managers.

Additionally, the Product Manager IV recommends industry best practices and executes established product strategy to assigned areas of work or projects. In this key role, you will shape the evolution of the enterprise Salesforce Marketing stack and the value it brings to our Members and the organization. You will act as a strategic functional leader and a bridge between business stakeholders and technology delivery teams.

You will be involved in strategic marketing Salesforce programs and work on, lead or influence various tasks such as requirements gathering, solution design, data validation, configuration, testing, training, and post-implementation support. Also, this position emphasizes building strong business relationships, translating business strategies into product capabilities, and leading functional implementations across Salesforce Data Cloud, Marketing Cloud, and AI-driven innovations. Essential Functions Serve as the business functional subject matter expert (SME) for Salesforce Marketing Cloud and related solutions.

Lead product discovery and requirement-gathering sessions. Translate complex business needs into functional requirements, user journeys, and high-level platform solution designs. Inform the Salesforce Marketing roadmap. Defines and delivers product strategy and product roadmap for assigned business, systems or application products Proposes and recommends goals, metrics and objectives for online products, applications or systems, and plans assigned projects to help achieve department goals Participate in and support marketing stakeholders through user acceptance test planning and execution, data validation, and ensuring Salesforce cloud configuration meets business needs.

Oversee functional capabilities across the Marketing Salesforce platform, with a strong focus on guiding implementations involving Salesforce Data Cloud and Marketing Cloud. Drive the strategy and functional rollout of Salesforce AI capabilities (e.g., Agentforce Marketing, predictive analytics) to enhance user productivity, customer engagement, and business insights. Configure Users, Profiles and Role Creation/Maintenance, Custom and Formula Fields, Validation Rules, and Process Builder.

Leads in making recommended changes to policies, guidelines, internal initiatives that address system or application evolution and product innovation Possesses a business, results-oriented and Agile mind-set when problem solving, developing recommendations, conducting analyses and developing presentations Demonstrated skills and abilities to model, communicate, work and thrive in a collaborative work environment using Agile principles and practice Demonstrated business communications skills (verbal, written, interpersonal, influencing and negotiations) Ability to demonstrate knowledge and understanding of management…