Document Services Supervisor

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

A Document Services Supervisor will perform oversight responsibilities for Opensity personnel including overseeing the Document Processing activities, workflow, and ensuring shift coverage. The position will provide expert knowledge, technical support, and training, when necessary, to all direct reports and specialists. This position will work closely with the manager, who will serve as the liaison for all stakeholders using the services of the department.

RESPONSIBILITIES Provide direct supervision to the team and assist with performance management related duties

Coordinate coverage in the event of unplanned absences, scheduled time off, and overtime and escalate to the manager as needed, including notifying them of any operations related issues

Review customer satisfaction results and rework; provide timely feedback, and monitor issues through remediation

Assist the manager in reviewing assigned jobs, researching job tickets, resolving grievances and issues raised by project requestors

Maintain up-to-date knowledge and a high level of technical proficiency with automation, specialized applications, and upgrades

Onboard new team members and ensure all training is complete and mentor is assigned, ensure team completes requisite trainings

Document and promote best practices

Help develop and maintain principal user profiles

Test and troubleshoot new applications and upgrade releases, troubleshoot document and/or technical inquiries

Provide support for users in resolving document and other application problems referred to our team by IT Help Desk or users

Participate in departmental project teams and task forces designed to streamline workflow and/or resolve issues

Serve as an ambassador of the services available from the departmentREQUIREMENTSHS Diploma or equivalent, associate’s degree or equivalent experience3-5 years’ experience in supervisory or process management role, preferably in a law firm environment

Advanced knowledge of legal policies and procedures

Excellent written and verbal communication skills

Strong interpersonal skills

Ability to organize, prioritize, and coordinate multiple assignments

Maintain confidential information

Make objective, independent judgments

Ability to excel under pressure and produce a quality work product

Clearly and effectively communicate with varying levels of people within the organization

Work productively and cooperatively with other employees

Shift: Mon-Fri, 2 PM - 11 PMThe Compensation range for this role is up to 33.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance
401(k) retirement plan

Paid Time Off (PTO)#LI-MM1

Opensity is an Equal Opportunity Employer.

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse…