Document Services Supervisor

About Us

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:
Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. A Document Services Supervisor will perform oversight responsibilities for Opensity personnel including overseeing the Document Processing activities, workflow, and ensuring shift coverage.

The position will provide expert knowledge, technical support, and training, when necessary, to all direct reports and specialists. This position will work closely with the manager, who will serve as the liaison for all stakeholders using the services of the department.

Provide direct supervision to the team and assist with performance management related duties Coordinate coverage in the event of unplanned absences, scheduled time off, and overtime and elevate to the manager as needed, including notifying them of any operations related issues Review customer satisfaction results and rework; provide timely feedback, and monitor issues through remediation Assist the manager in reviewing assigned jobs, researching job tickets, resolving grievances and issues raised by project requestors Maintain up-to-date knowledge and a high level of technical proficiency with automation, specialized applications, and upgrades Onboard new team members and ensure all training is complete and mentor is assigned, ensuring team completes requisite trainings Document and promote best practices Help develop and maintain principal user profiles Test and troubleshoot new applications and upgrade releases, troubleshoot document and or technical inquiries Provide support for users in resolving document and other application problems referred to our team by IT Help Desk or users Participate in departmental project teams and task forces designed to streamline workflow and or resolve issues Serve as an ambassador of the services available from the department

HS Diploma or equivalent, associate’s degree or equivalent experience 3-5 years’ experience in supervisory or process management role, preferably in a law firm environment Advanced knowledge of legal policies and procedures Excellent written and verbal communication skills Strong interpersonal skills Ability to organize, prioritize, and coordinate multiple assignments Maintain confidential information Make objective, independent judgments Ability to excel under pressure and produce a quality work product Clearly and effectively communicate with varying levels of people within the organization Work productively and cooperatively with other employees Shift: Mon-Fri, 2 PM - 11 PM

The Compensation range for this role is up to 33.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Opensity is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other…