Systems Support Agent

Job Description

This position will be responsible for the multiple platforms and systems upon which our business is operated. It will be a part of a talented group of technical team members, who specialize in providing support to multiple systems. It will be responsible for offering technical support on the systems used by our residential, hospitality, and commercial markets. It will provide solutions that increase our effectiveness and efficiency across the platforms.

The essential functions include, but are not limited to the following:

• Act as a member of a multi-point-of-contact team
• Completing and maintaining regular system workflows
• Use a ticketing system and Support Team to assist end-users with trouble issues or knowledge requests
• Working with System Support management to uphold System’s team standards.
• Understanding of multiple markets and the systems that are supported for each
• Continuously stays up to date with systems changes and updates to ensure knowledge of business systems is understood
• Assists with system upgrades, implementations, and maintenance when required

This position will be responsible for the multiple platforms and systems upon which our business is operated. It will be a part of a talented group of technical team members, who specialize in providing support to multiple systems. It will be responsible for offering technical support on the systems used by our residential, hospitality, and commercial markets. It will provide solutions that increase our effectiveness and efficiency across the platforms.

The essential functions include, but are not limited to the following:

• Act as a member of a multi-point-of-contact team
• Completing and maintaining regular system workflows
• Use a ticketing system and Support Team to assist end-users with trouble issues or knowledge requests
• Working with System Support management to uphold System’s team standards.
• Understanding of multiple markets and the systems that are supported for each
• Continuously stays up to date with systems changes and updates to ensure knowledge of business systems is understood
• Assists with system upgrades, implementations, and maintenance when required

• Any additional tasks as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Technical Support or System Administration experience utilizing a support ticketing system.
• Preferred knowledge of Yardi Voyager, hospitality PMS programs, Prism
• Preferred experience with the following residential products/modules:
  • Multifamily
    • Property Management & Accounting
    • Payment Processing
    • Construction Management
    • Budgeting & Forecasting
  • Yardi Products
    • CRMIQ and Elevate
    • Concierge / Leasing Kiosk
    • eSignature Lease Document Signing
    • API Integration with Custom HTML
    • Website Templates
    • Merchant Payment Processing
  • Hospitality
    • Property Management & Accounting
    • Payment Processing
    • Facilities Management
  • Commercial
    • Property Management & Accounting
    • Meter readings and billbacks
    • Tenant account maintenance

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands & arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift &/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, & the ability to adjust focus.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person…