PC Technician

DEPARTMENT OF CHILD SAFETY The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona’s children through prevention, services, and support. PC Technician

Job Location:

Posting Details:

Under general supervision, this Desktop Support Technician will have varied and complex technical assignments providing Level 2 support of the DCS local area and DCS Wide Area networks for the Desktop Support Team.

Note:

This position requires employee to be in office 3 days a week.

• Performs varied and complex technical assignments providing support of the DCS local area network and DES Wide Area Network devices in the Desktop Support Team Unit.
• Provides PC hardware, software troubleshooting, problem solving, network connectivity, distribution of hardware and software upgrades, virus detection and elimination, setup and configuration of PCs to the network. Create images and image workstations for distribution. Maintain workstations/server application security which includes virus definitions, encryption, and OS patches. Troubleshoot and support printers and multifunction printers.
• Ensures successful day to day operations and related networking technologies, including timely response to incidents. Demonstrate the ability to maintain a customer-service focus and attitude at all times. Document support issues/resolutions in Service Desk. Convey user feedback to DCS group.
• Makes educated decisions based on support requirements needed to provide the most efficient service possible to all DCS offices statewide. Statewide responsibility with travel and overnight stays are required. Travel is required to various geographical DCS locations.
• Advises supervisor of equipment and software needs; frequent contact with field users.
• Other duties as assigned as related to the position.

Knowledge of:

• Vendor technologies, in-house developed applications and client computing hardware including, but not limited to;
• Personal Computers
• Functional characteristics and capabilities of operating systems for Windows
• Functional characteristics and capabilities of the hardware
• Wireless networking functionality and capability
• Network functionality and capability
• Functional characteristics and capabilities of desktop/laptop support and troubleshooting
• The principles, capabilities and operation of network and communication devices such as servers, routers, intelligent hubs, and gateways

Skills in:

• Strong customer service skills
• Excellent interpersonal, written and oral communication skills
• Basic troubleshooting skills in computer hardware and software
• Using software utilities and monitors
• Network planning and implementation
• Installation and configuration of desktop / laptop hardware software and peripherals in a networked environment

Ability to:

• Effectively balances, prioritizes, and organizes multiple tasks.
• Works collaboratively in teams and across organization; builds strong relationships internally and externally.
• Synthesizes feedback and adjusts plans as needed; remains open to other's ideas and new approaches. Develops and writes technical documentation.
• Installs and repairs PC hardware and software.
• Provides prompt, customer-focused service; solicits and incorporates feedback to improve service; meets commitments.
• Identifies and implements solutions to improve efficiency and reduce waste.
• Resolves conflicts professionally; maintains confidentiality; listens actively and manages emotions.
• Works within established guidelines and parameters; obtains, clarifies, and provides information as needed.
• Prioritizes and plans work effectively; sets goals and objectives; uses time efficiently; communicates progress and results appropriately.
• Follows specific instructions and participates in reviews of assigned and completed tasks.

N/A

Associate’s degree…