Service Desk Coordinator; JC)

Posting Date

09/03/26

09/07/26

Min - 1st Quartile
- Mid
- Max
$22.50- $26.38- $30.25- $38.00

The expected ENTRY pay range for this position based on experience and equity within the Judicial Branch is $25.51- $26.38

This position is non-exempt under the FLSA.

We offer generous paid time off, paid sick leave, and 10 paid holidays! We have affordable medical, dental, and vision insurance, and our employees are entitled to coverage by one of several State-sponsored retirement pension plans, our employee assistance program, and wellness incentives. Additionally, our employees have the option of life insurance, disability, a group legal plan, and pet insurance. Under the current guidelines for the Public Service Loan Forgiveness (PSLF) Program, the Maricopa County Superior Court is a qualifying employer.

Therefore, any full time Judicial Branch employee, who meets other eligibility criteria may be eligible for loan forgiveness under this program.  to learn more!

Classified – Judicial CPR

D800 Superior Court

The Service Desk Coordinator Justice Courts (JC) serves as the face of Information Technology (IT) by acting as the primary intake resource and providing first-level technical support. This role receives and manages technology incidents, service requests, inquiries, and general assistance requests through multiple channels, including phone, Microsoft Teams chat, email, self-service portal, and walk-in customer interactions.

The Service Desk Coordinator evaluates, prioritizes, documents, troubleshoots, and resolves first-level technology-related issues during the initial customer interaction using Information Technology Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) frameworks and tools, while adhering to the established Service Level Agreements (SLAs).

Attempts first-contact resolution whenever possible and assigns complex or specialized technology incidents and service requests to the appropriate IT support area for further review and resolution. Ensures all troubleshooting steps, findings, and relevant customer information are thoroughly documented to support effective and timely delivery of services and a positive customer experience.

The Superior Court of the Judicial Branch of Arizona in Maricopa County is dedicated to providing a safe, fair, and impartial forum for resolving disputes, enhancing access to our services, and providing innovative, evidenced-based practices that improve the safety of our community and ensure the public’s trust and confidence in the Judicial Branch. The Superior Court in Maricopa County, one of the largest, most innovative and progressive trial courts in the nation, seeks innovative individuals to join our team who will embrace our vision of excellence and the principles inherent in the Rule of Law…every person, every day, every time.

We fulfill these principles through a culture that values fairness, respect, integrity, innovation, and safety.

Positions Qualifications

We recognize your time is valuable, so please apply if you meet the following required qualifications :

Education:

__

• High School diploma or GED

Experience:

__

• Three (3) years of experience directly supporting customers in an information technology environment

OR

Combined

Education and Experience

Qualifications:

• An equivalent combination of post-secondary education and/or job-related experience as outlined above may substitute on a year–for–year basis.

Knowledge,Skills, and Abilities:

Knowledge of:

• Information Technology Service Management (ITSM) principles and service desk operations.

• Information Technology Infrastructure Library (ITIL) concepts, including…