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Global Tech Support Analyst II — Client Solutions
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-09-08
Listing for:
Epiq
Full Time
position Listed on 2026-09-08
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Global Support Services Analysts provide 1st and 2nd level support to clients using Epiq’s software and third‑party apps. This highly technical, client‑facing role requires strong customer service, precise incident records, and the ability to diagnose and resolve issues, escalating as needed.
Role supports internal teams across Client Services, Litigation Support, Software QA, Production, and IT, with a focus on quality and timely resolutions.
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