Help Desk Technician
Listed on 2026-09-12
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support, Desktop Support
A growing organization in Phoenix, AZ is looking for a Help Desk Support Technician to join its internal IT team. This is a full-time, direct-hire, fully onsite opportunity supporting employees across multiple business locations. This person will provide Tier 1 technical support in a Microsoft environment, working with Microsoft 365, Active Directory, Windows 10/11, desktop hardware, peripherals, and proprietary business applications.
The company is in the middle of a major technology transformation as it brings more of its IT operations in-house and modernizes infrastructure across a growing number of locations. They have already invested more than $500,000 into infrastructure upgrades, including data center improvements, new fiber connections, and replacing legacy environments. This is a great opportunity for someone with a few years of IT support experience who wants to continue building their technical skill set, work alongside experienced infrastructure professionals, and eventually grow into Systems Administration or Infrastructure.
RequiredSkills & Experience
- 2–3 years of Help Desk, Desktop Support, or IT Support experience
- Experience supporting Microsoft 365
- Active Directory user administration, including password resets, account management, and account unlocks
- Windows 10/11 troubleshooting experience
- Experience troubleshooting laptops, desktops, and peripheral devices
- Strong customer service and communication skills
- Ability to prioritize and manage multiple support requests in a fast‑paced environment
- CompTIA A+, Network+, or Security+ certification
- Experience with Ninja One or a similar ticketing platform
- Basic networking knowledge
- Experience supporting printers or production environments
- Interest in continuing to grow within Infrastructure or Systems Administration
- 70% Windows Desktop & Microsoft 365 Support
- 20% Active Directory & User Administration
- 10% Hardware Deployment & IT Projects
- 90% Hands-On Technical Support
- 10% Project Work & Team Collaboration
- $55,000 – $70,000 annual salary
- Medical, Dental, and Vision Insurance
- 401(k)
- Two weeks of accrued PTO
- Paid Holidays
- Flexible scheduling when business needs allow
- Career growth opportunities within the expanding IT organization
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Posted By:
Isabella Sweet
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).