IT Service Desk Analyst

To be a family that uses our collective superpowers to do significant good.

Join our Phoenix team as an IT Service Desk Analyst and be the friendly, solutions-focused first point of contact employees can count on when technology gets in the way.

You’ll combine technical troubleshooting with strong communication and customer service skills to resolve issues, keep teams productive, and create a positive support experience. This is a great opportunity for someone who enjoys solving problems, helping others, and making an everyday impact across the organization.

Pay Range: $24.00 - $28.00/ Hourly

Work Authorization
At this time, we do not offer employment visa sponsorship for this role. Candidates must be legally authorized to work in the United States without the need for current or future sponsorship.

• Monitor and manage IT support tickets, ensuring issues are prioritized, documented, and resolved on time
• Troubleshoot hardware, software, and system issues for end users
• Provide support in person, remotely, by phone, or through chat
• Partner with IT teams to resolve more complex technical issues
• Communicate solutions clearly and help users understand how to resolve common issues
• Support employee onboarding, access changes, and account updates
• Set up and configure laptops, desktops, printers, scanners, and other equipment
• Stay current on software, hardware, and system updates
• Perform routine maintenance on company-issued equipment
• Maintain and update IT documentation and support resources

• Familiarity with Windows hardware/software and Office 365 environments
• Strong analytical and problem-solving skills
• Ability to multi-task with high attention to detail
• Excellent communication and customer service skills for troubleshooting and issue resolution

Stay Healthy:World-class and affordable insurance plans ensure you and your family stay healthy

Secure Your Future:401(k) match program where you are vested from day-one

Invest in Your

Education:

Tuition assistance empowers you to further your education and career

Employee Assistance Program (EAP) and other incentives
:
Access to Com Psych, Healthcare Advocate, Working Advantage Discount Program, and more

Enjoy Work-Life-Harmony
:
Paid holidays, PTO accrual, Floating Holiday, and supportive personal and parental leave policies

Do Significant Good:Company-sponsored donation match 3 for 1, Volunteer Time Off (VTO) to give back to the community, and Employee Resource Groups

Provide Additional Financial Security:Company-funded and voluntary AD&D Life Insurance for you and your loved ones

If you want to learn more about our comprehensive benefits, visit:

At
Master Electronics
, we thrive in a
fast-paced, entrepreneurial environmen
twhere flexibility, professionalism, and a self-starter mindset aren’t just preferred—they’re essential. Headquartered in sunny Phoenix, AZ, we’re a
leading global authorized distributor of electronic components
, and have been proudly family-owned for over 50 years.

What’s our secret? It’s simple:
strong relationships, responsive service, and genuine added value
. These principles have fueled our growth, allowing us to serve
hundreds of thousands of customers
in close partnership with
world-class suppliers
across the globe.

We’re also deeply committed to building a workplace where everyone feels
respected, supported, and empowered to succeed.

Master Electronics is committed to providing equal employment opportunities for all applicants and employees.We do not unlawfully discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, marital status, creed, or any other protected characteristic.

We
provide reasonable accommodations
in compliance with the
ADA
and other applicable laws, and we
strictly prohibit harassment
of any kind.

This commitment applies to every part of our workplace—from recruitment and hiring to promotions, training, compensation, benefits, and even company events.