IT Support Technician

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time JW Water PHNX OFF, Phoenix, AZ, US

Salary: $25.00 Annually

Company: JW Water

Location:

Phoenix, Arizona (on-site, with in-state travel to remote facilities)

Employment Type:

Full-Time, non-exempt (hourly)

Reports To:

Director of Information Technology

Compensation: $25.00 / hour (approximately $52,000 / year), plus annual bonus eligibility

JW Water is an Arizona-based water and wastewater utility serving communities across the state. With a team of roughly 70 employees spread across six offices and multiple treatment and distribution facilities, we deliver safe, reliable water and wastewater services every day. Our small, close-knit IT team keeps the technology behind those operations running, from staff workstations and email to the systems our field and plant crews depend on.

We are looking for a motivated, customer-focused IT Support Technician to join our team. In this role you will be the first point of contact for day-to-day technical support, helping employees across the company resolve hardware, software, account, and connectivity issues. You'll gain hands‑on experience with a modern Microsoft-based environment and the operational technology unique to the water industry. This is an excellent opportunity for someone early in their IT career who wants to grow with a stable, mission-driven organization.

Alongside daily support, this role carries hands‑on project work, including building the company's equipment inventory across every office and plant site.

This is a hands‑on, in-person role. You will travel across Arizona on a regular basis to support six offices, treatment plants, and well sites. Expect to work in equipment rooms, under desks, and outdoors in Arizona summer conditions, and to follow site safety requirements and wear personal protective equipment at treatment and well facilities. If you are looking for a desk-and-headset support role, this is not it.

• Provide friendly, timely first- and second-level (help desk) support to employees in person, by phone, email, and remote tools.
• Set up, configure, image, and deploy laptops, tablets, mobile devices, printers, and peripherals.
• Create, manage, and troubleshoot user accounts, mailboxes, licenses, and access permissions.
• Support employee onboarding and offboarding by creating and removing accounts, issuing password-manager access, assigning licenses, and preparing or recovering equipment.
• Support Microsoft 365 applications, Exchange Online email, and Microsoft Entra  and sign-in issues.
• Troubleshoot basic network connectivity (wired, Wi‑Fi, VPN) and elevate complex issues to the Director of Information Technology.
• Log, track, and resolve support requests in the ticketing system, keeping users informed of progress.
• Perform routine maintenance, including verifying security patches and backups, reviewing system alerts, and maintaining phone and server equipment.
• Assist with software installations, patches, and updates across company devices.
• Maintain accurate inventory of IT hardware, software licenses, and equipment assignments.
• Label and tag equipment across all offices and decommission retired hardware including verified data removal.
• Coordinate warranty repairs and reconcile equipment records across tracking systems.
• Help enforce IT security practices such as multi‑factor authentication, password policies, and phishing awareness.
• Travel to remote treatment plants, well sites, and offices throughout Arizona to provide on‑site technical support on a regular basis.
• Provid…