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Senior ServiceNow HRSD Consultant

Job in Phoenix, Maricopa County, Arizona, 85027, USA
Listing for: Pinnacle Technical Resources
Full Time position
Listed on 2026-09-12
Job specializations:
  • IT/Tech
    Change Management, Business Systems & Technology Analysis
Salary/Wage Range or Industry Benchmark: 80 - 85 USD Hourly USD 80.00 85.00 HOUR
Job Description & How to Apply Below
Position:
Senior Service Now HRSD Consultant

Location:

Phoenix, Arizona Duration:
Contract Job  Job Overview:
In this assignment, you will consult as an expert to develop or influence initiatives and resources for highly complex business and technical needs across Business Execution. You will strategize and resolve unique challenges requiring in-depth evaluation across multiple areas, delivering solutions that are long-term, large-scale, and require vision, creativity, innovation, and advanced analytical thinking. Additionally, you will provide expertise to senior leadership on innovative Business Execution solutions and strategically engage with personnel.

Responsibilities:
Lead cross-functional teams to strategize, plan, and execute a variety of programs, services, and initiatives. Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate. Review strategic approaches and effectiveness of support functions and business performance. Perform assessments through fact-finding and data analysis, requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations. Make decisions in highly complex and multifaceted situations requiring a solid understanding of the business group's functional area or products.

Facilitate decision-making and issue resolution and support implementation of developed solutions and plans. Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives. Influence, guide, and lead less experienced Strategy and Execution staff within the group.

Qualifications:

7+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through work experience, training, military experience, or education. Extensive Service Now HR Service Delivery experience, with technical knowledge of all aspects of the platform, including (but not limited to) Now Assist functionalities.

Experience with agile methodologies and JIRA tracking (ideal). About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit  At PTR Global, we understand the importance of your privacy and security.

We NEVER ASK job applicants to:
Pay any fee to be considered for, submitted to, or selected for any opportunity. Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $80 - $85 The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at . To report any concerns, please email us at  During the hiring process, we may use artificial intelligence (AI) tools to assist in evaluating information related to your application. These tools may help analyze job-related qualifications or assist recruiters in reviewing applications and interview responses.

AI-generated information is one factor considered in our hiring process. Final employment decisions are made by qualified hiring personnel and are not based solely on AI-generated recommendations. #LI-AR1
Position Requirements
10+ Years work experience
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