Production Support
Listed on 2026-09-13
-
IT/Tech
Cloud Computing: Infrastructure & Operations, SRE/Site Reliability, Cybersecurity, Systems Administrator
Job Description
Production Support cum AI-forward Dev Ops Engineers
Must Have Technical/Functional Skills- should have strong hands-on experience in Production Support and ITIL Operations,
- including incident, problem,
- vulnerability, change, and release management;
- production monitoring and troubleshooting; batch and file-processing support; root cause analysis; environment and deployment management; API integration and support; identity and access management (IAM), including access, certificate, and privileged access management; disaster recovery planning and execution; platform reliability and service availability; CI/CD pipeline implementation and support; cloud platform administration;
Infrastructure-as-Code (IaC);
Resources should have strong hands-on experience in Production Support and ITIL Operations, including incident, problem, vulnerability, change, and release management; production monitoring and troubleshooting; batch and file-processing support; root cause analysis; environment and deployment management; API integration and support; identity and access management (IAM), including access, certificate, and privileged access management; disaster recovery planning and execution; platform reliability and service availability;
CI/CD pipeline implementation and support; cloud platform administration;
Infrastructure-as-Code (IaC); scripting and automation using Python and Power Shell; observability and monitoring; security remediation, compliance, and governance; and operational automation engineering. These resources will be expected to maintain application stability while driving automation, standardization, reliability, and continuous improvement across the Lending ecosystem.
Candidates should have working knowledge and hands-on experience with tools such as Service Now, CMDB, Control-M, Datadog, ELK/Kibana, Solar Winds, Thousand Eyes, Active Directory/Entra , Cyber Ark, SQL, Confluence, SharePoint, Azure Dev Ops, Git, Sonar Qube, Invicti, Rapid7, Azure Portal, Azure services and functions, Co-Pilot, Informatica, Terraform, Kubernetes, Python, Power Shell, and related monitoring, deployment, cloud, automation, and security tools. Experience with monitoring standards, change controls, release management, platform reliability practices, and RTB support is a plus but not required.
Salary Range- $90,000-$100,000 a year
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