Technical Service Manager - locals
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-09-13
Listing for:
Value Innovation Labs
Full Time
position Listed on 2026-09-13
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
- Key Responsibilities Service Management & Client Engagement Oversee the end to end lifecycle of Service Now tickets (incidents, problems, and service requests).
- Conduct daily stand-up meetings with clients to review ongoing issues and updates. Deliver Monthly Service Review (MSR) presentations, highlighting KPIs, resolved issues, and improvement areas.
- Monitor incident trends and proactively resolve recurring issues through problem management or automation.
- Technical Operations & Troubleshooting Manage and support multiple integrated applications within the IT ecosystem.
- Ensure smooth operation of data feeds and scheduled job maintenance.
- Troubleshoot and resolve system-level issues, leveraging error logging and alert monitoring tools.
- Collaborate with cross-functional teams to ensure timely and effective issue resolution.
- ITSM & Process Excellence Apply ITSM methodologies to enhance service delivery and ensure compliance with best practices.
- Maintain documentation and contribute to continuous improvement initiatives.
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