Intune Mobile Support Specialist

Posting Date

08/28/26

09/06/26

$24.50 - $43.00 hourly

Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. The position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.

Unclassified

Enterprise Technology

The Intune Mobile Support Specialist provides frontline support for mobile devices across iOS, Android, and Windows platforms within Maricopa County’s Enterprise Technology & Innovation department. This role is ideal for someone who enjoys hands‑on troubleshooting, mobile technology, and helping end‑users resolve issues quickly and effectively.

In this position, you will play a key part in ensuring secure, compliant, and well‑functioning mobile devices across the County workforce. You will collaborate with end‑users, peer support staff, and senior Intune administrators to deliver exceptional customer service and maintain high device reliability.

This role offers the opportunity to directly impact employee productivity, strengthen mobile security, and contribute to a growing and modernizing mobile environment.

Are you looking for a career in a dynamic organization that embraces a can‑do spirit? Look no further than Maricopa County’s Enterprise Technology & Innovation! We are a team that prides ourselves on leveraging technology to create digital transformations. We look for ways to bring about innovative solutions while providing top‑notch customer service. Become part of the team that makes a lasting impact on the future of technology at Maricopa County.

• Work with a greater purpose
• Tuition reimbursement
• Exceptional work‑life balance, with hybrid and alternative work schedule options
• Opportunities for growth and development within Maricopa County
• Low‑cost, high‑value healthcare for you and your qualifying dependents
• Child care benefits, including access to our on‑site center, Maricopa County Kids Club, dedicated to serving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 11.98% monthly contribution rate that includes a 100% employer match on Day 1
• Want to learn more about the County’s Qualifying and Compensation Philosophy? Follow this link to learn more! Work With Us | Maricopa County, AZ

• Three years of work experience in computer/​network maintenance, desktop support, applications support, or related similar support
• High school diploma or GED
• A combination of post‑secondary education and/or job‑related experience may substitute for the minimum qualifications on a year‑for‑year basis.

• Experience with Microsoft Intune, including device enrollment, app deployment, configuration profiles, conditional access, and compliance policy enforcement
• Experience supporting end‑users in a mobile environment, including device setup, troubleshooting, and user training
• Experience using ticketing systems and remote support tools

• Provide advanced technical support and daily administration for Intune‑managed mobile devices. Handle device setup issues, policy application failures, compliance remediation, remote lock/wipe actions, and lifecycle refresh coordination. Ensure devices remain functional, secure, and aligned with organizational standards.
• Support and maintain enrollment workflows using Apple Business Manager and Automated Device Enrollment. Assist with provisioning/deprovisioning, onboarding/offboarding, and resolving configuration profile issues. Ensure devices enroll correctly and…