Director-Infra Engineering

Technology at American Express

As part of our diverse tech team, you can architect, code, and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, and inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to support the broader engineering community through open source.

And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #Team Amex.

As part of our diverse tech team, you can architect, code, and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, and inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to support the broader engineering community through open source.

And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #Team Amex.

The Enterprise Mobile Engineering team delivers secure, scalable, and user-centric mobile experiences that enable colleagues to work productively across personal and company-managed endpoints. The team is responsible for the strategy, engineering, operations, and continuous modernization of Bring Your Own Device (BYOD) and Company Managed Device (CMD) services, along with the full-stack applications and integrations that support enterprise mobile capabilities. This role will lead infrastructure engineering and application engineering teams responsible for mobile platform services, mobile application experiences, identity and access integrations, secure endpoint capabilities, operational reliability, and executive-level delivery across a complex enterprise technology environment.

• Lead the Enterprise Mobile Engineering organization responsible for BYOD and CMD services, mobile platform engineering, and full-stack application delivery, with a strong focus on colleague experience, security, reliability, and service maturity.
• Define and execute the enterprise mobile strategy, roadmap, OKRs, and key results across device enrollment, lifecycle management, secure access, application enablement, compliance, telemetry, and operational support.
• Oversee engineering delivery for mobile device management and endpoint capabilities, including policy design, configuration management, secure app distribution, identity integration, certificate services, conditional access partnerships, and platform modernization.
• Lead a full-stack application engineering team that builds and maintains mobile-enablement applications, slack applications, Teams application, CICD workflows, admin portals, automation services, APIs, integrations, reporting capabilities, and operational workflows supporting enterprise mobile and application services.
• Partner with cybersecurity, architecture, risk, privacy, legal, and compliance teams to ensure BYOD and CMD platforms meet enterprise security, data protection, regulatory, audit, resiliency, and operational risk expectations.
• Drive modernization of mobile platform architecture, automation, observability, and SRE practices to improve reliability, reduce manual operations, strengthen incident response, and accelerate delivery of secure mobile capabilities.
• Collaborate with product, business, technology, and operations leaders to translate customer and colleague needs into platform capabilities, service enhancements, standards, and adoption plans.
• Provide executive oversight for critical incidents, service health, vulnerability remediation, root cause analysis, problem management, and preventative actions across enterprise mobile platforms and applications.
• Manage vendor, platform, and technology evaluation processes for mobile infrastructure, endpoint tools, application services, and integration patterns, ensuring recommendations align with customer needs and enterprise…