Senior Manager - Infrastructure and Ops Technology Products

Job Title

Senior Manager
- Infrastructure and Ops Technology Products

Block 23

As the Senior Manager – Infrastructure and Operations Technology Products, you will provide senior-level people and delivery leadership for complex technology products and services across multiple teams and domains. You will translate enterprise and business priorities into actionable roadmaps, operating plans, and measurable outcomes; coordinate execution across Architecture, Engineering, Infrastructure, Operations, Security, Risk, business teams, strategic partners, and third-party providers; and ensure reliable, secure, compliant, and cost-effective delivery.

This role establishes management discipline, develops talent, removes impediments, manages risks and dependencies, and communicates performance, trade-offs, and recommendations to senior stakeholders.

The Sr Manager
- Infrastructure and Ops Technology Products is accountable for the roadmaps, delivery, operational performance, and governance of assigned Infrastructure and Operations technology products and platform capabilities, including enterprise data platform services. The role directly manages Product Managers and other assigned staff while providing matrixed leadership across delivery teams. It partners with technology, business, and control stakeholders to prioritize demand, manage investments and dependencies, and deliver secure, scalable, reliable, and compliant capabilities that support enterprise business needs.

• Lead roadmap development and execution for assigned Infrastructure and Operations technology products and platform capabilities within established enterprise strategy, architecture, and funding parameters.
• Manage, coach, and develop Product Managers/Business Associates and assigned staff; establish performance expectations, clarify decision rights, allocate resources, and support succession and retention planning.
• Establish product management operating rhythms for intake, prioritization, business case development, quarterly planning, roadmap review, and outcome measurement.
• Align platform investments and capacity with business priorities, architecture standards, security requirements, data governance expectations, and operational needs.
• Communicate roadmap progress, delivery health, trade-offs, risks, decisions, and measurable results to senior leaders and key stakeholders.
• Own delivery and operational outcomes for assigned Infrastructure and Operations technology product initiatives and services, including scope, schedule, quality, adoption, reliability, and value realization
• Coordinate product backlogs, quarterly planning, delivery sequencing, capacity, and resource commitments across Product Managers and matrixed delivery teams.
• Partner with Engineering and Operations leaders to manage dependencies, risks, release readiness, production transition, service health, and issue resolution.
• Apply consistent product and delivery practices, including discovery, requirements quality, prioritization, acceptance criteria, success measures, post-launch tracking, and continuous improvement.
• Partner with Enterprise Architecture and Engineering to implement platform standards, reference patterns, and modernization plans within assigned scope.
• Ensure assigned platform products and services comply with security, privacy, risk management, data governance, and regulatory requirements
• Monitor platform maturity, reliability, service health, and capability gaps; coordinate remediation and recommend investment actions.
• Provide analysis and recommendations for technology decisions that balance innovation, resilience, cost, and control
• Support annual budget and operating-plan development; manage approved budgets, forecasts, spend, capacity, and financial controls for assigned products and services.
• Develop business cases and investment recommendations based on business value, risk, resilience, capacity, cost, and strategic alignment
• Manage vendor and strategic-partner performance within assigned scope, including service commitments, financial accountability, risks, and improvement actions.
• Lead assigned employees and matrixed contributors across multiple domains working on complex technology products and services; maintain clear accountability, operating procedures, controls, support documentation, and escalation paths.
• Manage employee development, engagement, retention, resource allocation, talent planning, performance management, recruiting, coaching, and training.
• Serve as the…