Lead - IT - Training

Primary City/State:
Deer Valley - 2502 W Utopia Rd Phoenix, AZ 85027 Category: IT Systems Administration Shift: Day Department: IT Applications and Informatics Hybrid, must reside in Arizona Monday-Friday, 8:00am-5:00pm Must be Epic Certified Great care starts with great people. (Like you.) At Honor Health, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness.

Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

JOB SUMMARY Under the direction of Leadership, the IT Application Lead is responsible to empower our community through the continuous development, deployment, integration and support of vendor proprietary enterprise application software. The IT Application Lead supports software that is necessary to run clinical, financial, or business systems within a large integrated health system. This position works on the analysis of existing and proposed vendor supplied software functionality to determine if the software conforms to currently health system workflow processes.

The IT Application Lead is a high performing individual who collaborates with business operations to understand and define system requirements to develop innovative solutions meeting the customers' needs. The IT Application Lead will mentor assigned team members, assist with the development of professional growth plans, and educate others on best practices. This role will be responsible to assist with the oversight of team deliverables, escalations, and engagement.

The IT Application Lead is responsible to understand and conform to Honor Health's project and change management methodologies and is responsible for leading high complexity projects leveraging this framework. In addition, this position requires an on-call rotation facilitating off hour work functions in support of incidents, demands, upgrades, patches, and project task fulfillment.

Job Duties:

Responsible for leading, coaching and mentoring department personnel. Ability to troubleshoot high complexity end-user issues, workflow problems, and enhancement requests for departmental users, associated medical staff, key stakeholders, management and leadership. Contributes to technical and workflow root cause analysis. Provides support for departmental users, associated medical staff, key stakeholders, management and leadership to resolve end user issues, workflow problems, enhancement requests, and provide direction on fixes to known issues.

Identifies and coordinates enterprise workflow improvement opportunities and leads in analysis and implementation. Evaluates how future technology solutions and methodologies affect current and future business practices. Researches (proactively) for opportunities to leverage technology in the business. Collects information regarding potential system enhancements and investigates preferred choices from the application business partners.

Promotes accountability amongst team members and has responsibility for ensuring team goals are achieved. Demonstrates excellent interpersonal, organizational and communication skills. Communicates effectively (written and oral) across all levels of the organization and has the ability to determine the appropriate forum for each method. Acts as liaison between work teams and departments. Develops and maintains effective working relationships across Honor Health and with vendor applications support personnel.

Facilitate…