Program Coordinator - Scalability

At Nox Group, we are dedicated to humanizing construction as one of the fastest-growing industrial enterprises in the US. Nox Group owns and operates Corbins, RMCI, Nox Innovations, and Construction Labels, and our teams set the standard as industry leaders. As we continue to expand our reach nationwide, we seek people who are passionate about personal growth and eager to make a positive impact throughout the industries and communities we serve.

We prioritize our people, our partners, and our relationships. Start your journey today and join our skilled team.

We are seeking a dynamic and detail-oriented Program Coordinator to support initiatives that drive our enterprise's growth and scalability. The ideal candidate will adeptly manage content across multiple systems, engage with diverse organizational roles, and adapt to evolving business needs. This role involves close collaboration with the Program Manager, Scalability and various key stakeholders, focusing on content quality, training delivery, and system administration.

Immediate responsibilities include administering our enterprise knowledge management platform, process documentation software, and generative AI tools, and supporting project management task tracking, with opportunities for growth in other initiatives.

• Cross-Functional Collaboration:
  
  Serve as a responsive, dependable partner across all Nox Group companies when creating or maintaining knowledge base content, communicate proactively when timelines are at risk, and build a professional reputation that makes other teams want to work with our team.
• Content Management:
  Manage the knowledge base publishing queue and follow up on drafts that have stalled; copyedit and refine drafts at every stage of completion; edit or draft content on behalf of content owners across a range of topics; and add translations to content requiring broad accessibility (bilingual fluency not required).
• Training & Enablement:
  Design and deliver 1:1 and department-level training on our knowledge management platform and process documentation software, including onboarding for new users and keeping experienced users current as tools and practices evolve.
• AI-Powered Knowledge Support:
  Assign and train employees across the company who respond to unanswered questions surfaced through our AI knowledge assistant, review answer quality and report on unresolved items, and keep stakeholders informed of information gaps as they surface.
• Systems Administration — Knowledge Management:
  Coordinate new-user ramp-up and manage access to the knowledge management platform, perform routine system health checks and cleanup, partner with IT on permissions and access audits, administer custom roles, help promote adoption of new features, and organize and maintain the knowledge library and our process documentation software.
• Systems Administration — Project Management & AI Tools:
  Create and track projects for the team and maintain your own task list using our project management software; build and maintain AI tool configurations — assistants, prompt libraries, and integrations — that support the team's work.
• Reporting & Analytics:
  Run and distribute standard and custom reports as needed, covering search behavior, adoption and engagement, and overall platform impact, and review content quality and health metrics at the collection level to help assess the overall health of the knowledge base.
• Vendor Coordination and Software Improvements:
  Report and track platform bugs, support information gathering and maintenance of the product feature request list, and attend monthly vendor meetings; advocate for our user base and participate in discussion within the vendor's user community.

• Excellent…