Field Service Tech Lead - West Region

Title:

Field Service Tech Lead - West Region

Requisition #: 672886

Location:

Phoenix, AZ, US

Information at a Glance

The Region Technology Lead is the liaison between the field, tech vendors and corporate IT, primarily for the West Region.

COMPENSATION: The hourly rate or salary range for this position is $75,000.00 to $90,000.00
. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

For more information about Aramark benefits,  Aramark Careers - Benefits & Compensation .

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.

• Supports the Regional IT and Field Service Directors in maintaining customer satisfaction by resolving issues with the help of Technical Support teams.
• Ensure a positive customer experience by collaborating with both the Account and Support teams to ensure professional handling, timely communications, and resolution of support requests.
• Follows-up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.
• Lead technology mobilizations for new account openings and technology decommissioning for departing accounts. These efforts may span outside of the normal operating regions.
• Manage projects assigned by the Field Service Director, informed by insights from the Regional IT Director and regional leadership.
• Participates in technology deployments ensuring projects remain on task and on time meeting the customer demand. Communicates status prior to potential issues.
• Utilizes ITSM (IT Service Management) policies to meet the objectives of the Collegiate Hospitality Field Service Team.
• Ensure a high level of quality assurance and customer service is maintained.
• Engages regional Community of Tech to train local technical leads on process improvements, deployment standards and support training.
• The person for this role is expected to perform additional tasks as assigned, and the job description outlines the principal functions without providing an exhaustive list of all potential duties. The supervisor may assign logically related duties beyond those explicitly mentioned.
• Some off hours (nights/weekends) support and deployment work expected based upon severity of outage or project.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may…