Technology Support Technician II

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At Freeport-Mc Mo Ran , we are committed to providing employment that recognizes excellence and encourages safe production, with a culture supported by our core values. Here, you’ll find a collaborative environment where safety is a top priority.

Our global headquarters is in Phoenix, Arizona. Several hundred employees support our operations in finance, human resources, health and safety, information technology, planning and more. This position requires work to be performed in-person at our Collaboration Hub in Phoenix. The Hub provides an open, flexible workspace for individuals and teams to come together for various business needs. Amenities at the Hub include a working café, phone booths and meeting rooms with technology tools for virtual and in-person collaboration.

Phoenix is the capital of the Grand Canyon State and enjoys mostly bright skies throughout the year. It is great place to live and work if you enjoy the outdoors, sports, concerts, the arts and other big city amenities or technology.

Under general supervision, provide support to a wide range of technologies used in Corporate Mine Operations, including Command Center and Remote Operations environments. May instruct other technicians in problem diagnosis, troubleshooting techniques, and repair procedures, as well as provide network infrastructure support with a strong emphasis on data communication systems, mining technology, reliability, monitoring and production systems, network clients, 2-way radios, and others.

• Provide second-level end-user support by responding to Help Desk requests, assisting users with common issues, and helping promote appropriate use of technology within company and IS policies. In this role
• assist in troubleshooting to diagnose and correct mine technology problems and elevate more complex or advanced problems to senior staff or specialized teams to minimize downtime. As the Technology Support Technician II
• Support the installation and basic maintenance of IT hardware used for fleet management, safety systems, operational support equipment, network clients, and 2-way radios by following guidelines and direction from senior team members.
• Perform preventative maintenance on supported technology, including all associated hardware, while maintaining accurate documentation
• Maintain working technical knowledge of supported hardware and software
• Follow approved procedures for hardware and software deployment, ensuring installations, updates, and configurations align with company standards and are completed efficiently using available tools
• Assist with the creation and upkeep of technical documentation, including updating existing Standard Operating Procedures and recording support activities related to technology maintenance
• Provide peer assistance and share knowledge with team members, including helping new staff understand basic procedures and support processes
• Perform other duties as required.

• Four (4) years of experience in supporting and maintaining onboard technologies in mining or similar industrial environments AND one technical certification relevant to the role.

OR

• Six (6) years of experience in supporting and maintaining onboard technologies in mining or similar industrial environments.
• Must be customer service-oriented and possess good organizational skills.
• Ability to work weekends, holidays, rotating shifts and both scheduled and unscheduled overtime as business dictates.
• Advanced knowledge of technologies and processes used in the role
• Experience mentoring/training other team members and owning role-related tasks
• Proficient in the skills of problem solving and integrity/dependability
• Functional…