Director, Technical Support Escalation & Talent
Listed on 2026-09-29
-
IT/Tech
IT Support, Technical Support, Systems Administrator, Cybersecurity
DrFirst is seeking a Director, Support Delivery, a senior technical leader embedded with the Product organization to guide escalation, triage, and the development of expert technical support specialists.
The role emphasizes diagnosing the hardest cases, transferring expertise to the team, and shaping a scalable escalation framework while partnering with Product and Engineering to drive product-informed resolutions. Remote-first environment with executive visibility.
Our team is growing, and we are hiring a Director, Technical Support Escalation & Talent in United States.
The Director, Technical Support Escalation & Talent position in the Management & Operations, IT & Technology field is open for applications.
We have an opening for a Director, Technical Support Escalation & Talent in United States within Management & Operations, IT & Technology.
This role, Director, Technical Support Escalation & Talent at RXinsider LTD., could be your next career step.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).