More jobs:
Application Support Engineer
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-10-04
Listing for:
EPAM Systems Inc
Full Time
position Listed on 2026-10-04
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
- Resolve production incidents by troubleshooting application, database, and connectivity issues
- Analyze logs and monitoring signals to identify root cause and propose corrective actions
- Execute SQL queries to validate data, diagnose problems, and support investigation workflows
- Troubleshoot Java core applications by interpreting errors, reviewing behavior, and recommending fixes
- Support ITIL-aligned processes by handling incidents, contributing to problem records, and coordinating changes
- Operate and monitor pre-built Jenkins pipelines to support releases and operational tasks
- Collaborate with engineers to improve system reliability, observability, and operational readiness
- Document investigations, runbooks, and knowledge articles in Jira and Confluence
- Coordinate across stakeholders during escalations and communicate status and impact clearly
- Perform network and web troubleshooting including DNS checks, SSL validation, and HAR file analysis
- Participate in on-call rotation and shift coverage to maintain service continuity
- 2+ years application support experience in medium to large ecosystems
- Java core troubleshooting experience for application errors and monitoring
- SQL experience with strong query skills
- ITSM and ITIL foundation knowledge covering incident, problem, and change management
- Strong understanding of web application architecture including web/app/DB servers, DNS, firewalls, and SSL
- Hands-on experience with Elastic and APM logs for investigation and monitoring
- Experience using pre-built Jenkins pipelines and working within release processes
- Practical database fundamentals across Oracle, MySQL, PostgreSQL, or MS SQL
- Strong communication skills for clear verbal and written updates
- Collaborative teamwork skills with ability to learn independently with guidance
- Readiness for shifts, weekend releases, and on-call rotation
- Upper-Intermediate English proficiency (B2)
- Nice to have Windows administration experience including IIS Virtualization or containerization exposure
- CI/CD principles understanding GCP exposure managing applications SQL performance tuning knowledge including indexes, stored procedures, and transactions
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×