Manager, GDS Automation & Support

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News).

Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive.

We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey.

The Manager, GDS Automation & Support is responsible for leading a team that supports the administration, configuration, automation, and day-to-day operation of the company's Global Distribution System (GDS) environment and related travel technology platforms. This is a hands-on working manager role that combines people leadership with active technical involvement in GDS scripting, point-of-sale automation, PCC management, queue administration, agent setup, and operational support.

The Manager serves as the primary escalation point for complex GDS, automation, and configuration issues while providing guidance, training, and development for a team of GDS support specialists. Working closely with Operations, Agent Services, Online Booking, Mid-Office, and Travel Technology teams, this role ensures that GDS configurations, automation workflows, and system integrations support efficient travel fulfillment and exceptional service delivery.

Responsibilites

GDS Configuration & Administration

• Lead, coach, and develop a team responsible for GDS administration, automation support, agent configuration, and operational technology services.
• Manage and maintain PCCs, OIDs, branch structures, office profiles, and point-of-sale configurations.
• Configure and support agent work environments, sign-in credentials, user profiles, access permissions, and security controls.
• Maintain GDS settings and operational configurations that support reservation processing, ticketing, quality control, and traveler servicing.
• Support onboarding, setup, and maintenance of agent profiles and operational workstations.
• Establish team priorities, workload management, and service level expectations to support business operations.

GDS Scripting & Automation

• Develop, maintain, and optimize GDS scripts, macros, and automation tools that improve agent productivity and transaction efficiency.
• Support automation initiatives that streamline booking, ticketing, servicing, and fulfillment workflows.
• Create and manage point-of-sale automation configurations to improve consistency and reduce manual processing.
• Analyze existing workflows and identify opportunities to increase automation and operational efficiency.
• Support testing and deployment of new scripts, automation enhancements, and configuration updates.

Queue & Workflow Management

• Administer GDS queues and workflows supporting reservation processing, ticketing, schedule changes, exchanges, and servicing activities.
• Monitor queue performance and ensure transactions are routed appropriately.
• Work with operational teams to improve queue utilization and automate workflow management where possible.
• Assist in troubleshooting queue-related issues and developing process improvements.

GDS Support & Troubleshooting

• Serve as the escalation point for GDS configuration,…