Data Entry Specialist

Position: DATA ENTRY SPECIALIST
DEPARTMENT OF REVENUE Funding Arizona’s future through excellence in innovation, exceptional customer service and public servant-led continuous improvement. All Arizona State employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance, reduce waste, and commit to continuous improvement with sustainable progress.

Through AMS, every ADOR team member seeks to understand customer needs, identify problems, improve processes, and measure results. DATA ENTRY SPECIALIST Processing Division 1600 W Monroe St Phoenix, AZ 85007 Salary: $32,000 Grade: 13 Closing Date: 10/05/2026

Job Summary

The Data Entry Specialist is responsible for accurately keying tax return information into multiple systems, while following standard operating procedures and customer specific instructions for processing returns. This position maintains site productivity and quality standards, and has basic knowledge of all tax types and systems. Additionally, this role provides quality assurance by reviewing completed production batches of new staff and may assist with training new staff members, as needed.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

Job Duties

Data Entry

• Reviews and interprets the information provided on tax documents and/or images
• Transfers data from paper formats into computer files, database systems, and/or tax systems using a QWERTY keyboard
• Verifies information in computer files, database systems, and/or tax systems by comparing it to source documents
• Maintains and updates daily production reports of data entered

Quality Assurance

• Reviews completed production batches for newer Data Entry Specialists

Agency/Department Compliance & Continuous Improvement

• Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as: self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and or participation in training and others continuing education opportunities.
• Actively contributes to team and individual effectiveness through the following:
  
  - o Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicated
• Completes all required training in a timely manner.
• Participates in assigned work teams as appropriate.
• Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); and provides recommendations for process improvement, and engages in continuous improvement efforts as assigned.

Knowledge, Skills & Abilities (KSAs)

Knowledge

• Understanding terminology relating to Data Entry Processing systems
• Basic knowledge and understanding of various tax types and systems

Skill

• Effective verbal, written, and listening communication skills
• Strong 10-key skills, e.g.,15,000+ KPH, 60+ WPM
• Effective organization and time management skills
• Effective interpersonal skills and demeanor
• Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive.
• Skill in utilizing Artificial Intelligence Systems

Ability

• Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety
• Ability to be accountable for one’s own work assignments and work collaboratively as part of a team
• Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
• Ability to understand and solve problems by applying basic analytical skills to include undertaking a process of information and data collection and analysis for integration purposes;
  Identifying and making sets of information and determining their relationships; codifying this data to detect trends and issues in the data and information in a logical and factual manner; making logical deductions from data; and…